Jaylene Doan

-Processed up to 40 damage claims per week, consistently achieving customer satisfaction ratings of 4.4/5 or higher.
-Regularly communicated with customers via phone and email to provide updates and ensure successful completion of claims.
-Restored customer trust and confidence by providing exceptional customer service.

-Supervised team of 10-15 associates, assigning tasks according to workload and objectives.

-Resolved customer complaints in a professional, compassionate and equitable manner.

-Ensured customer satisfaction and maintained company integrity through genuine compassion and fair resolutions.

-Demonstrated an exemplary work ethic and enthusiasm in the workplace.

-Excelled at customer engagement and communication, ensuring customers had an enjoyable shopping experience.

-Established a welcoming and friendly atmosphere for customers.

-Handled customer-facing transactions and provided solutions to inquiries.

-Taught courses to customers, providing expert advice and knowledge.

-Delivered exceptional customer service and assisted customers with checkout and inquiries.