Open to opportunities

Adaobi Iloduba

@adaobiiloduba

Message

Dedicated customer service representative with a passion for client satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and empathetic customer service representative with excellent communication skills and a strong passion for delivering exceptional customer experiences. My proficiency in problem-solving has allowed me to build loyalty and drive customer satisfaction effectively. With a proven track record of resolving 95% of customer queries, I thrive in dynamic environments and am committed to fostering long-term professional partnerships.

Throughout my career, I have gained valuable experience in various sectors, including household furniture sales, boutique retail, telehealth, and healthcare call centers. My ability to negotiate and communicate effectively has enabled me to meet and exceed sales targets consistently. I take pride in my role as a Customer/Client Representative, where I focus on building strong client relationships and delivering outstanding results.

Experience

Work history, roles, and key accomplishments

Inbound Customer Service Representative

Niles Beauty Supply

Feb 2021 - Mar 2023 (2 years 1 month)

As an Inbound Customer Service Representative, I responded to customer queries through various channels, collaborated with team members to resolve complex issues, and utilized CRM systems to enhance customer experience and maintain documentation.

Customer Relationship Management Problem Solving Team Collaboration CRM Systems Inbound Customer Feedback Technical Support Documentation Customer Experience

Cold Caller

TeleDoc Health

May 2018 - Jan 2021 (2 years 8 months)

In my role as a Cold Caller, I conducted outbound calls to promote telemedicine services, exceeded outreach targets, addressed concerns to drive engagement, and onboarded prospective patients to enhance team performance.

Outbound Calling Customer Engagement Sales Strategy Communication Skills Problem Solving Negotiation

Telemarketing Sales Agent

Tuns 7 Furniture

Jan 2016 - Oct 2017 (1 year 9 months)

As a Telemarketing Sales Agent, I facilitated sales of household furniture, negotiated deals, built strong client relationships, and collaborated with the team to attract new customers, achieving significant sales growth.