Adaobi Iloduba

Empathetic and results driven Customer Support Agent with 3+ years of experience in Healthcare Administration and Customer Service across the U.S and global markets. Licensed Psychiatric Nurse skilled in patient onboarding, EMR management, HIPAA compliance and remote monitoring.

Proven ability to handle omnichannel customer support (phone, email, chat, social media) and manage complex inquiries. Adept in using CRM tools including Gorgias, Zendesk, HubSpot, and Salesforce. Strong communicator with the ability to resolve concerns efficiently and deliver compassionate support in healthcare and customer facing environments.

Throughout my career, I have gained valuable experience in various sectors, including telehealth support and healthcare call centers. My ability to negotiate and communicate effectively has enabled me to meet and exceed sales targets consistently. I take pride in my role as a Customer/Client Representative, where I focus on building strong client relationships and delivering outstanding results.