At Trinity Health Care, I resolve customer inquiries and support patient services using electronic health record systems, including Epic Systems. I also train new staff on customer service protocols and document interactions in line with compliance standards.
At Blue Cross and Blue Shield, I processed claims, enrolled members in insurance contracts, and updated member information during open enrollment. I also supported document management and implemented electronic filing practices.
At Comerica Bank, I processed customer transactions and responded to requests about products and services. I also resolved disputes and provided backup support for other customer service managers.
