Teyannaprincess Wells
@teyannaprincesswells
I maintain accurate records and resolve high-volume customer, healthcare, and account requests.
United StatesWhat I'm looking for
I've supported high-volume customer and account operations across M&T Bank, Point32Health, Yale New Haven Hospital, and Coordinated Transportation Solutions. My work centers on accurate documentation, account updates, research, scheduling, and issue resolution.
At Yale New Haven Hospital, I maintained patient, appointment, insurance, demographic, and service information in Epic while scheduling appointments and supporting users with application access, password resets, and troubleshooting. I handled sensitive patient information under HIPAA and privacy requirements.
At Point32Health and Coordinated Transportation Solutions, I've researched eligibility, benefits, claims, billing, authorizations, and transportation needs across multiple systems. I document every interaction carefully, update records, and escalate complex issues when needed.
I'm comfortable navigating CRM, EHR, call center, and help desk systems while following detailed procedures and maintaining quality in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Contact Center Representative / Technical Support
M&T Bank
Jan 2026 - Present (7 months)
Handle high-volume customer requests while documenting account information, issues, actions taken, and resolutions accurately. Navigate multiple banking and support systems, follow verification procedures, and complete account-related service requests.
Member Service Representative
Point32Health
Jul 2022 - Present (4 years 1 month)
Manage high-volume insurance inquiries involving benefits, eligibility, claims, authorizations, billing, and provider-network information. Research member accounts across multiple systems, update records, document interactions accurately, and escalate complex issues when required.
Help Desk Specialist / Patient Service Support
Apr 2019 - Jul 2022 (3 years 3 months)
Entered and maintained patient, appointment, insurance, demographic, and service information in Epic and other healthcare systems. Scheduled and confirmed appointments, resolved scheduling conflicts, processed account updates, and documented interactions in EHR systems.
Customer Service Advocate
Coordinated Transportation Solutions
Jun 2016 - Apr 2019 (2 years 10 months)
Verified member eligibility and entered transportation requests for non-emergency medical appointments. Scheduled trips, coordinated transportation vendors, updated trip details, and documented customer interactions and complaints.
Customer Service Specialist
CubeSmart
Jul 2011 - Jun 2016 (4 years 11 months)
Processed customer account updates, rentals, payments, billing inquiries, and service requests by phone, email, chat, and in person. Maintained accurate CRM notes and account records while resolving customer questions and payment-related issues.
Customer Service Specialist
Eastern Account Systems
Sep 2008 - Jul 2011 (2 years 10 months)
Handled billing and account inquiries, researched balances, processed payment arrangements, and updated customer records. Documented account activity and customer communications in CRM systems to support accurate follow-up and account resolution.
Education
Degrees, certifications, and relevant coursework
Housatonic Community College
Pharmacy Technician Certification, Pharmacy
Completed Pharmacy Technician Certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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