At Teleperformance, I handle inbound and outbound calls, chats, and emails, troubleshooting customer concerns and resolving them on first contact. I enter, verify, and update account information in Polaris and Salesforce, and document each concern and solution.
At Global Healing, I researched case histories and verified information across Epic, Athenahealth, and eClinicalWorks. I documented interactions in CRM and scheduling platforms and managed referral and enrollment cases through final approval or denial.
At Xfinity, I resolved service issues across calls, email, and live chat while maintaining a 95%+ customer satisfaction rating. I also investigated escalated issues and mentored peers on best practices.
