Open to opportunities

Cornel Okoba

@cornelokoba

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Digital marketing professional with expertise in customer engagement strategies.

Kenya

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What I'm looking for

I seek a dynamic role that fosters creativity and collaboration, allowing me to leverage my digital marketing skills to enhance customer engagement and brand visibility.

I am a dedicated digital marketing professional with extensive experience in managing social media platforms and enhancing brand visibility. My journey began at Safaricom PLC, where I ensured excellent customer experiences and provided critical support to various teams. This role honed my skills in client relations and problem-solving, which I further developed as a Merchant Support Lead at iPay Africa, where I focused on training and customer satisfaction.

Most recently, I served as a Digital & Social Media Manager at Dial Repair Group, where I led content development initiatives and executed digital marketing strategies that aligned with business objectives. My ability to analyze content performance and engage with customers has consistently driven increased engagement and brand awareness. I thrive on collaborating with clients to provide tailored digital solutions and am passionate about leveraging my skills to create impactful marketing strategies.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager (Freelance)

Current

Safirii

Oversaw communications with followers and monitored customer reviews. Developed tailored social media strategies to meet client objectives and drive engagement.

Social Media Strategy Customer Engagement Client Management

Digital & Social Media Manager

Dial Repair Group & Co Ltd (RingCo Digital)

Jul 2024 - Nov 2024 (4 months)

Managed social media platforms and optimized content for multiple channels, enhancing brand visibility. Developed and executed digital marketing strategies that aligned with business objectives and collaborated with clients to provide tailored digital solutions.

Social Media Management Digital Marketing Content Development Performance Analysis

Customer Experience Lead (Social Media)

Odibets Kenya

Sep 2023 - Apr 2024 (7 months)

Enhanced customer satisfaction scores by implementing a new feedback system and personalized follow-up protocols. Managed customer service inquiries on social media and established relationships with journalists and influencers.

Customer Satisfaction Social Media Management Relationship Building

Merchant Support Lead

iPay Africa

Jun 2021 - Jul 2023 (2 years 1 month)

Developed and executed training programs for support staff, increasing customer satisfaction scores. Managed a portfolio of merchant accounts and ensured compliance with KYC and AML regulations.

Training Development Customer Support Compliance Account Management

Merchant Support Officer

Safaricom PLC

Dec 2017 - Apr 2021 (3 years 4 months)

Ensured excellent end-to-end customer experience with 100% quality onboarding. Provided 3rd-line support and acted as a liaison between clients and internal teams to ensure client satisfaction.

Customer Experience Onboarding 3rd Line Support Liaison