Juliet Chelagat
@julietchelagat
Detail-oriented digital marketing specialist with a passion for engagement.
KenyaWhat I'm looking for
I am a detail-oriented and innovative Digital Marketing Specialist with a strong background in social media strategy, customer service, and brand communication. My expertise lies in boosting online visibility and managing digital campaigns that drive engagement and customer satisfaction. I am passionate about leveraging technology and storytelling to create impactful digital experiences.
In my current role as a Digital Marketing & Social Media Manager, I develop and execute tailored digital marketing strategies for diverse clients, creating engaging content for social media and ad campaigns. My efforts have resulted in a 30% increase in ROI through optimized paid advertising. Previously, I led customer service operations at Dallans Graphics, where I improved team performance and customer satisfaction through personalized support and proactive follow-ups.
Experience
Work history, roles, and key accomplishments
Digital Marketing & Social Media Manager
Freelance
Jan 2024 - Present (2 years 5 months)
Developed and executed tailored digital marketing strategies for diverse clients. Managed paid advertising with optimized budgets, increasing ROI by 30%.
Customer Service Representative & Supervisor
Dallans Graphics
Jan 2020 - Dec 2023 (3 years 11 months)
Led customer service operations, resolving client issues promptly and effectively. Trained and supervised customer service team members, improving performance and morale.
Merchandiser
Majid Al Futtaim
Jan 2019 - Dec 2019 (11 months)
Promoted and demonstrated new mobile app features to customers, providing real-time support for seamless app usage. Gathered customer feedback and recommended product improvements.
Receptionist
Zennina Enterprise
Jan 2016 - Dec 2019 (3 years 11 months)
Designed brand marketing materials and managed visual identity projects. Handled reception duties, scheduling, and client inquiries.
Production & PR Assistant
Stage Nirvana Productions
Jan 2015 - Dec 2016 (1 year 11 months)
Coordinated production logistics and supported daily operations. Assisted in managing PR campaigns and social media content creation.
Education
Degrees, certifications, and relevant coursework
Atingi E-learning
Certificate, E-commerce & Online Business Strategy
Completed a certification in e-commerce and online business strategy.
Kitale School
High School Diploma, General Studies
Completed secondary education.
Elgonview College
Certificate, Computer Applications & Systems
Studied computer applications and systems.
Google Digital Garage
Certificate, Digital Marketing
Completed a certification in the fundamentals of digital marketing.
Atingi E-learning
Certificate, Data Security and Safety
Completed a certification in data security and safety.
Atingi E-learning
Certificate, Customer Care & Complaint Management
Completed a certification in customer care and complaint management.
Atingi E-learning
Certificate, Digital Marketing for Tourism Businesses
Completed a certification in digital marketing for tourism businesses.
Accenture
Certificate, Digital Skills: Digital Marketing
Completed a certification in digital skills with a focus on digital marketing.
Cisco Networking Academy
Certificate, Cybersecurity
Completed a certification in cybersecurity essentials.
Atingi E-learning
Certificate, Data Protection
Completed a certification in data protection basics.
Cisco Networking Academy
Certificate, Cybersecurity Analyst
Completed a certification as a cybersecurity analyst.
Accenture
Certificate, Digital Skills: Social Media
Completed a certification in digital skills with a focus on social media.
Atingi E-learning
Certificate, Digital & Social Media Marketing
Completed a certification in digital and social media marketing.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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