Cornelia Gaisie-Amoah
@corneliagaisieamoah
Customer support specialist with strong analytical and communication skills.
What I'm looking for
I am a dedicated customer support specialist with extensive experience in addressing client inquiries, troubleshooting technical issues, and resolving complaints. My professional journey has equipped me with the ability to build sustainable relationships with clients, ensuring their needs are met while enhancing their overall experience. I thrive in collaborative environments and am committed to continuous learning and improvement.
Throughout my career, I have worked with various organizations, including Sunrise Game and Nexus Advantage, where I honed my skills in customer engagement and feedback analysis. My role as a freelance realtor has further developed my negotiation and marketing abilities, allowing me to effectively connect buyers and sellers in the real estate market. I am passionate about leveraging my skills to contribute positively to any team I join.
Experience
Work history, roles, and key accomplishments
Freelance Realtor
Cornel Homes
Oct 2020 - Present (4 years 7 months)
As a Freelance Realtor, I listed properties, generated client leads, negotiated deals, promoted properties, and provided counsel on market conditions.
Customer Support Specialist
Sunrise Game
Oct 2023 - Apr 2024 (6 months)
As a Customer Support Specialist, I addressed client inquiries, troubleshot technical issues, resolved complaints, processed orders, and gathered feedback to enhance customer experience.
Customer Support Specialist
Nexus Advantage
Nov 2022 - Nov 2023 (1 year)
In this role, I responded to customer inquiries, troubleshot technical problems, handled complaints, collected and analyzed client feedback, and built sustainable relationships with customers.
Customer Support Specialist
Sucasa Properties
Nov 2020 - Nov 2022 (1 year 11 months)
As a Customer Support Specialist, I guided callers through troubleshooting, handled inbound and outbound calls, provided accurate answers, and collaborated with colleagues to improve service.
Administrative Assistant
National Service Lands Commission
Sep 2019 - Aug 2021 (1 year 11 months)
I assisted in managing facilities, supervised transport activities, prepared memos, and undertook various administrative duties.
Administrative Assistant Intern
Manimax Company Limited
Jul 2019 - Aug 2019 (1 month)
I assisted the company in obtaining contracts and performed various administrative tasks such as printing and typing documents.
Executive Assistant Intern
Serjada Associates and Properties
Jul 2018 - Jul 2018 (0 months)
During my internship, I acted as a special assistant to the Managing Director, conducted programs, and helped with administrative tasks.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Arts, Resource Development
2016 - 2020
Grade: 3.25 GPA, Second Class Honors (Upper Division)
Activities and societies: Completed a thesis on 'An Assessment of Streetism and how it affects child development in Africa'.
Studied Bachelor of Arts in Resource Development, focusing on the intersection of geography and resource management, with a strong emphasis on analytical skills and practical problem-solving techniques.
Kumasi Girls Senior High School
WASSCE, General Arts
2013 - 2016
Activities and societies: Won fully funded COCOBOD scholarship due to outstanding academic performance.
Completed the WASSCE (General Arts) program, which provided a strong foundation in various subjects, preparing for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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