CG
Open to opportunities

Cornelia Gaisie-Amoah

@corneliagaisieamoah

Customer support specialist with strong analytical and communication skills.

Ghana

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated customer support specialist with extensive experience in addressing client inquiries, troubleshooting technical issues, and resolving complaints. My professional journey has equipped me with the ability to build sustainable relationships with clients, ensuring their needs are met while enhancing their overall experience. I thrive in collaborative environments and am committed to continuous learning and improvement.

Throughout my career, I have worked with various organizations, including Sunrise Game and Nexus Advantage, where I honed my skills in customer engagement and feedback analysis. My role as a freelance realtor has further developed my negotiation and marketing abilities, allowing me to effectively connect buyers and sellers in the real estate market. I am passionate about leveraging my skills to contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

CH
Current

Freelance Realtor

Cornel Homes

Oct 2020 - Present (4 years 7 months)

As a Freelance Realtor, I listed properties, generated client leads, negotiated deals, promoted properties, and provided counsel on market conditions.

SG

Customer Support Specialist

Sunrise Game

Oct 2023 - Apr 2024 (6 months)

As a Customer Support Specialist, I addressed client inquiries, troubleshot technical issues, resolved complaints, processed orders, and gathered feedback to enhance customer experience.

SP

Customer Support Specialist

Sucasa Properties

Nov 2020 - Nov 2022 (1 year 11 months)

As a Customer Support Specialist, I guided callers through troubleshooting, handled inbound and outbound calls, provided accurate answers, and collaborated with colleagues to improve service.

NC

Administrative Assistant

National Service Lands Commission

Sep 2019 - Aug 2021 (1 year 11 months)

I assisted in managing facilities, supervised transport activities, prepared memos, and undertook various administrative duties.

SP

Executive Assistant Intern

Serjada Associates and Properties

Jul 2018 - Jul 2018 (0 months)

During my internship, I acted as a special assistant to the Managing Director, conducted programs, and helped with administrative tasks.

Education

Degrees, certifications, and relevant coursework

University of Ghana logoUG

University of Ghana

Bachelor of Arts, Resource Development

2016 - 2020

Grade: 3.25 GPA, Second Class Honors (Upper Division)

Activities and societies: Completed a thesis on 'An Assessment of Streetism and how it affects child development in Africa'.

Studied Bachelor of Arts in Resource Development, focusing on the intersection of geography and resource management, with a strong emphasis on analytical skills and practical problem-solving techniques.

KS

Kumasi Girls Senior High School

WASSCE, General Arts

2013 - 2016

Activities and societies: Won fully funded COCOBOD scholarship due to outstanding academic performance.

Completed the WASSCE (General Arts) program, which provided a strong foundation in various subjects, preparing for further education.

Tech stack

Software and tools used professionally

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Cornelia Gaisie-Amoah - Freelance Realtor - Cornel Homes | Himalayas