Anca Florina Chirtes

I’m a dedicated, results-driven operations and customer service professional with over 10 years of experience, including more than 7 years in a supervisory role within a luxury hospitality environment. I lead teams, coordinate daily operations, resolve customer enquiries, and maintain exceptional service standards.

In my BOH Supervisor role, I managed staff rotas, workload planning, attendance, and daily task allocation. I quickly handled customer and operational issues, maintained accurate records, and completed administrative tasks to support smooth, high-quality service.

I’m also experienced in compliance and inventory management, including Health & Safety and COSHH regulations, regular compliance inspections, and stock control with the ADACO inventory system. I use Microsoft Word, Excel, PowerPoint, Google Workspace, Microsoft Teams, and Zoom to prepare reports, manage records, and communicate effectively.

I’m currently studying Business and Entrepreneurship and seeking a fully remote role in Customer Support, Customer Success, Virtual Assistance, Operations, or Administration, where I can leverage my leadership experience and multilingual communication skills in English, Spanish, and Romanian. I was recognized as Employee of the Month from September 2018 to November 2019.