At One Call Care Management, I build reports on operations statistics so upper management can improve protocols. I interpret data and Service Level information to identify ways to improve operations and verify that agents are working and documenting correctly.
I work with insurance companies, doctors’ offices, and attorneys to help ensure workers’ compensation claims are handled correctly and efficiently. I also verify that imaging facilities are billing exams properly.
I audit other agents’ work for adherence to protocol and best practices. I support new hires as they learn the job by answering questions and walking them through processes.
Earlier, as a Direct Service Worker at K&C Stepping Stones, I monitored and documented consumers who needed 24/7 care, taught basic life skills, and transported consumers to jobs and daily errands.
