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@coralynbaldos
Experienced sales and customer service professional with strong organizational skills.
With over 14 years of experience in sales, cash handling, and customer service, I have developed a comprehensive skill set that enables me to excel in fast-paced environments. My journey began in the telecommunications industry, where I honed my abilities in managing transactions, guiding customers, and maintaining accurate records. I have consistently achieved sales targets and built lasting relationships with clients, showcasing my dedication to delivering exceptional service.
Currently, I serve as an Admin Staff at Total Noor Exchange Inc., where I am responsible for reconciling invoices, managing office equipment, and supervising junior staff. My attention to detail and organizational skills have been instrumental in ensuring smooth operations. I thrive in roles that allow me to utilize my analytical skills and contribute to team success while continuously seeking opportunities for professional growth.
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Work history, roles, and key accomplishments
Total Noor Exchange Inc.
Apr 2023 - Present (2 years 7 months)
Reconciled invoices and identified discrepancies, ensuring accuracy in financial records. Created, updated, and audited expense reports while tracking all expenditures.
Globe Telecom
Apr 2013 - Present (12 years 7 months)
Managed all cash, check, credit card, and remittance transactions, ensuring daily cash counts and balancing at the end of each shift. Guided customers, solved queries, and maintained daily, weekly, and monthly transaction reports.
Globe Telecom
Sep 2012 - Present (13 years 2 months)
Assisted customers as a front-liner, providing essential support and information regarding Globe Telecom's services. Ensured a positive customer experience by addressing inquiries and facilitating service access.
Globe Telecom
Jan 2011 - Present (14 years 10 months)
Sold broadband products and services to potential and existing clients, achieving assigned monthly targets. Maintained extensive knowledge of market trends, competitors, and prepared various status reports.
Globe Telecom
Jul 2008 - Present (17 years 4 months)
Presented and sold Globe Telecom products and services to current and potential clients, providing basic product information. Achieved assigned monthly targets and maintained strong client relationships.
Freeport Exchange (Asiapro Cooperative-Islands Souvenirs)
Mar 2006 - Present (19 years 8 months)
Checked received items to ensure proper merchandise and quantities were delivered. Conducted physical inventory, informed management of status, and assisted with merchandise selection and pricing.
Dutyfree Superstore Inc. (Uncle Ed’s Community Supermarket)
Sep 2005 - Present (20 years 2 months)
Processed various forms of payment including cash, checks, and credit cards, issuing receipts and managing change. Maintained clean checkout areas and assisted customers with pricing and product information.
Puregold Duty Free (Islands Souvenirs)
Feb 2004 - Present (21 years 9 months)
Verified incoming shipments for accuracy and condition, processed returns, and managed merchandise pricing and stocking. Assisted customers with special orders, inquiries, and product selection.
Puregold Duty Free (Contempo Mix)
Sep 2002 - Present (23 years 2 months)
Ensured accurate receipt of merchandise and managed inventory status, reporting to management. Supported the manager in merchandise selection, quantity determination, pricing, and promotional recommendations.
Puregold Duty Free
Mar 2002 - Present (23 years 8 months)
Received payments via cash, check, and credit cards, ensuring accurate transactions and issuing receipts. Counted cash drawers at the start of shifts and maintained clean, orderly checkout areas.
Chan Soong International
Nov 2001 - Present (24 years)
Assembled products, specifically laptop covers, ensuring quality and adherence to specifications. Operated machinery efficiently to meet production targets.
Greenwich Pizza
Apr 2000 - Present (25 years 7 months)
Greeted customers, took orders, and assisted them at their tables. Provided good customer service and helped with clearing tables and cleaning the restaurant.
Degrees, certifications, and relevant coursework
Undergraduate, Computer Programming
1999 - 2000
Undertook studies in Computer Programming, gaining foundational knowledge in the field. Focused on core programming concepts and applications.
High School Diploma, General Studies
1993 - 1996
Completed secondary education, developing a broad range of academic skills. Engaged in various subjects to build a strong educational foundation.
Elementary School Certificate, General Studies
1987 - 1992
Completed elementary education, acquiring fundamental knowledge and skills. Developed basic literacy and numeracy abilities.
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