Open to opportunities

coralyn baldos

@coralynbaldos

Message

Experienced sales and customer service professional with strong organizational skills.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

With over 14 years of experience in sales, cash handling, and customer service, I have developed a comprehensive skill set that enables me to excel in fast-paced environments. My journey began in the telecommunications industry, where I honed my abilities in managing transactions, guiding customers, and maintaining accurate records. I have consistently achieved sales targets and built lasting relationships with clients, showcasing my dedication to delivering exceptional service.

Currently, I serve as an Admin Staff at Total Noor Exchange Inc., where I am responsible for reconciling invoices, managing office equipment, and supervising junior staff. My attention to detail and organizational skills have been instrumental in ensuring smooth operations. I thrive in roles that allow me to utilize my analytical skills and contribute to team success while continuously seeking opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Admin Staff

Total Noor Exchange Inc.

Apr 2023 - Present (2 years 3 months)

Reconciled invoices and identified discrepancies, ensuring accuracy in financial records. Created, updated, and audited expense reports while tracking all expenditures.

Expense Reporting Auditing Cash Flow Management Bank Reconciliation Document Management Office Administration Staff Supervision Technical Support Monitoring

Team Leader/Cashier/Customer Service Representative

Globe Telecom

Apr 2013 - Present (12 years 3 months)

Managed all cash, check, credit card, and remittance transactions, ensuring daily cash counts and balancing at the end of each shift. Guided customers, solved queries, and maintained daily, weekly, and monthly transaction reports.

Payment Processing Customer Service Query Resolution Postpaid Plans Broadband Plans Team Leadership Sales Support

Globe Store Specialist

Globe Telecom

Sep 2012 - Present (12 years 10 months)

Assisted customers as a front-liner, providing essential support and information regarding Globe Telecom's services. Ensured a positive customer experience by addressing inquiries and facilitating service access.

Customer Service Front Line Support Customer Support Communication Problem Solving Service Delivery Client Relations Telecommunications Sales Support

Broadband Sales Agent

Globe Telecom

Jan 2011 - Present (14 years 6 months)

Sold broadband products and services to potential and existing clients, achieving assigned monthly targets. Maintained extensive knowledge of market trends, competitors, and prepared various status reports.

Client Relationship Management Market Analysis Sales Reporting Customer Acquisition Competitive Analysis Sales Strategy Communication

Post Paid Sales Agent

Globe Telecom

Jul 2008 - Present (17 years)

Presented and sold Globe Telecom products and services to current and potential clients, providing basic product information. Achieved assigned monthly targets and maintained strong client relationships.

Presentation Client Relationship Management Sales Targets Customer Service Market Knowledge Sales Reporting Team Collaboration Communication Negotiation

Merchandiser

Freeport Exchange (Asiapro Cooperative-Islands Souvenirs)

Mar 2006 - Present (19 years 4 months)

Checked received items to ensure proper merchandise and quantities were delivered. Conducted physical inventory, informed management of status, and assisted with merchandise selection and pricing.

Inventory Control Stock Verification Pricing Data Entry Returns Processing Supply Chain Retail Operations

Cashier

Dutyfree Superstore Inc. (Uncle Ed’s Community Supermarket)

Sep 2005 - Present (19 years 10 months)

Processed various forms of payment including cash, checks, and credit cards, issuing receipts and managing change. Maintained clean checkout areas and assisted customers with pricing and product information.

Payment Processing Customer Service Pricing Retail Operations

Merchandiser

Puregold Duty Free (Islands Souvenirs)

Feb 2004 - Present (21 years 5 months)

Verified incoming shipments for accuracy and condition, processed returns, and managed merchandise pricing and stocking. Assisted customers with special orders, inquiries, and product selection.

Inventory Control Returns Processing Pricing Stocking Customer Service Special Orders Product Data Entry

Merchandiser

Puregold Duty Free (Contempo Mix)

Sep 2002 - Present (22 years 10 months)

Ensured accurate receipt of merchandise and managed inventory status, reporting to management. Supported the manager in merchandise selection, quantity determination, pricing, and promotional recommendations.

Inventory Control Assistant Buyer Pricing Strategy Customer Service Data Entry Stock Management Retail Operations Vendor Relations

Cashier

Puregold Duty Free

Mar 2002 - Present (23 years 4 months)

Received payments via cash, check, and credit cards, ensuring accurate transactions and issuing receipts. Counted cash drawers at the start of shifts and maintained clean, orderly checkout areas.

Payment Processing Customer Service Customer Greeting Pricing Customer greeting

Machine Operator

Chan Soong International

Nov 2001 - Present (23 years 8 months)

Assembled products, specifically laptop covers, ensuring quality and adherence to specifications. Operated machinery efficiently to meet production targets.

Machine Operation Quality Control Production Manufacturing Attention To Detail Troubleshooting Process Improvement Team Collaboration

Service Crew

Greenwich Pizza

Apr 2000 - Present (25 years 3 months)

Greeted customers, took orders, and assisted them at their tables. Provided good customer service and helped with clearing tables and cleaning the restaurant.