Open to opportunities

coopa User

@coopauser

Customer service and retail sales professional with 2+ years supporting customers, solving problems, and driving promotions.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle calls, resolve account questions, and support sales or promotions. I want a fast-paced team that values communication, attention to detail, and consistent follow-through.

I’m a customer service professional with over 2 years of experience in retail sales and materials handling. I’m known for problem solving, heavy lifting capability, and building strong customer relationships in fast-paced settings.

In my current role as a Customer Service Representative at GEICO, I answer a high volume of telephone calls about payments, returns, and charges. I follow up on issues requiring special handling, respond to inquiries, and explain transactions clearly until customers are satisfied.

I previously worked as a Sales Representative at Golden Arch Enterprises, where I recommended products based on customer needs, contacted regular and prospective customers, and supported promotions with outbound sales calls. Across both roles, I bring strong time management, attention to detail, and effective communication to deliver ongoing support after the sale.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

GEICO

Mar 2026 - Present (5 months)

Answered high-volume customer calls about payments, returns, and charges, researching and explaining transactions to satisfaction. Followed up on issues requiring special handling and supported marketing through outbound calls for special promotions.

Customer Service Inbound Calls Payments Support Returns Outbound Calling Transaction Explanation Marketing And Promotions

Sales Representative

Golden Arch Enterprises

Jun 2025 - Feb 2026 (8 months)

Recommended products to customers based on their needs and interests and contacted regular and prospective customers to demonstrate offerings. Estimated and quoted prices, credit terms, warranties, and delivery dates, and provided post-sales support to resolve problems.

Retail Sales Recommendations Customer Outreach Quoting Pricing Post sales Support

Goodwill Representative

Goodwill

Provided customer service with retail sales and materials handling support, including heavy lifting. Built strong customer relationships through problem solving, communication, and attention to detail.

Customer Service Retail Sales Lifting Problem Solving Time Management Attention To Detail Communication Skills

Education

Degrees, certifications, and relevant coursework

Germanna Community College

Customer Service

2025 -

Completed training in customer service and related competencies such as retail sales, customer relationship building, problem solving, and materials handling.