CONSTANZA MARTI

Lead Salesforce workforce management operations, defining processes and KPIs to optimize delivery efficiency across global teams. Partner with executives, VPs, and GMs to align workforce strategy with business objectives.

Managed a portfolio of business initiatives across the US and Europe with full accountability for operational and financial performance. Built and scaled a LATAM business unit from 0 to 150 professionals.

Established the foundations of the LATAM business unit following the acquisition of Overactive, defining operational processes, team structure, and delivery frameworks. Coordinated with multiple US-based business units to expand LATAM operations.

Managed end-to-end client relationships, aligning delivery objectives with business outcomes. Negotiated contracts, SOWs, and purchase orders with US-based clients.

Led operational and people management for a 50-person team, including resource planning, performance tracking, and process optimization. Designed internal coordination processes and operational efficiency tools.

Managed forecasting, revenue analysis, margin tracking, and financial reporting for the full portfolio. Redesigned billing and reporting processes to improve accuracy and visibility for management.

Conducted financial and operational analysis of target companies for acquisition. Participated in due diligence and post-acquisition integration, ensuring operational and cultural alignment.

Managed billing and collections for international clients, improving billing processes and reducing discrepancies. Supported transfer pricing and revenue recognition processes.

Participated in an international exchange program.

Earned a dual degree in Business Administration and Accounting Studies.