Connor-Darren Blim

I’m an account- and customer-success-oriented professional with strong experience in scalable customer management, digital onboarding, and CRM-driven processes. I’m responsible for the entire customer lifecycle—from onboarding and support to upselling and retention—while keeping customer experience and measurable business impact at the center.

As a freelancer, I’ve managed approximately 120 active customers across B2B and B2C segments, led an average of 20 structured digital onboardings per week, and handled around 40 customer and support inquiries per day via tickets, email, and calls. I also execute upselling initiatives that average 15 additional deals per month, and I own CRM data quality—segmentation, follow-ups, status tracking, and reporting.

I proactively resolve payment situations, manage invoicing and dunning processes, and coordinate finance-related customer needs. Through reliable, solution-oriented support, I’ve significantly increased customer retention and driven strong referral growth, with consistently positive customer reviews (e.g., Trustpilot).