Open to opportunities

Judy User

@judyuser

Message

Results-driven Customer Success Manager with experience in account management and client relations.

Germany

Message

What I'm looking for

Seeking a dynamic environment that offers growth opportunities and values customer-centric approaches, where I can leverage my skills to contribute to company success.

As a dedicated Customer Success Manager, I bring a strong background in managing global client portfolios and driving customer satisfaction. My experience spans both the IT recruitment and marketing automation sectors, where I successfully led strategic accounts and improved client retention through effective relationship-building and issue resolution.

Previously, I worked as an Account Manager in a data science startup, where I honed my skills in project management, market analysis, and cross-functional collaboration. My legal training and experience as a Legal Trainee have also equipped me with a solid foundation in legal research and document drafting.

I am currently focused on advancing my skills in IT and business psychology, with a goal to become fluent in German. My diverse background and continuous learning mindset enable me to approach challenges with creativity and a problem-solving orientation.

Experience

Work history, roles, and key accomplishments

Customer Success/Account Manager

Bee Talents

Apr 2022 - May 2023 (1 year 1 month)

Managed a portfolio of 30 strategic accounts globally, building strong client relationships and acting as the main contact point. Responsibilities included onboarding clients, resolving issues, negotiating contracts, and implementing NPS improvement strategies while utilizing Hubspot CRM.

Client Relationship Management Contract Negotiation HubSpot NPS Sales Growth Onboarding Problem Solving Communication Account Management

Customer Success Manager

SALESmanago

Jun 2021 - Oct 2021 (4 months)

Led a portfolio of 33 strategic accounts, responding to user tickets and conducting webinars. Focused on building relationships, negotiating renewals, and implementing marketing and sales automation strategies.

Account Management User Support Webinars Relationship Building Negotiation Marketing Automation Sales Automation Communication CRM Problem Solving

Account Manager

Togetherdata

May 2018 - Oct 2020 (2 years 5 months)

Managed client portfolios and coordinated creative processes. Focused on building relationships, market analysis, and collaborating with media and advertising agencies.

Client Management Project Management Market Analysis Relationship Building Communication Creative Problem Solving Time Management CRM

Legal Trainee

Kryj - Radziszewski Law Firm

Jan 2017 - Mar 2018 (1 year 2 months)

Conducted legal research, participated in court hearings, and drafted legal documents. Gained experience in teamwork and analytics within a legal environment.