At Specialty Coffee Association USA, I resolved customer inquiries through Gorgias, Aircall, and live chat, maintaining a 95%+ customer satisfaction score. I also coordinated returns, refunds, and reshipments with warehouse teams and couriers.
At Mindful Health USA/Earth Echo Foods, I supported customers with emails, subscriptions, refunds, and feedback using Zendesk and Zopim. My work included handling product transactions and subscriptions, following up on store issues, and helping new hires through mentorship.
Most recently, I worked as a Client Success Specialist at The Credit Pros, explaining credit reports, scores, and the credit repair process, while updating client accounts and documenting interactions in the CRM system.
