Cynthia Gisairo
@cynthiagisairo
Customer Service Representative at CCI KENYA who supported Instacart, Metro, and Shutterfly customers and maintained approximately 95% data-entry accuracy.
KenyaWhat I'm looking for
At CCI KENYA, I supported international customers across Instacart, Metro, and Shutterfly campaigns, handling questions about orders, deliveries, accounts, and transactions. I used Zendesk and Gorgias to document conversations and track cases, and maintained approximately 95% accuracy in financial and claims-related data entry and voucher follow-up activities.
At CIC GROUP, I supported customers with questions about policies, claims, payments, and disbursements, and followed up on outstanding claims. I also provide customer-support and digital communication services to small businesses through ELITE CHAT SOLUTIONS, including WhatsApp Business and social media message management.
Experience
Work history, roles, and key accomplishments
Founder & Customer Support Specialist
Elite Chat Solutions
Provide customer support and digital communication services to small businesses, managing messages on WhatsApp, Facebook, Instagram, and TikTok. Developed processes for inbox management and order tracking.
Customer Service Representative
CCI Kenya
Aug 2022 - Feb 2026 (3 years 6 months)
Supported international customers across Instacart, Metro, and Shutterfly campaigns, handling inquiries, orders, and complaints. Maintained high accuracy in data entry and used Zendesk and Gorgias for case management.
Financial Advisor
CIC Group
Oct 2019 - Aug 2022 (2 years 10 months)
Built client relationships and provided support on policies, claims, and payments. Verified and processed claims, researched discrepancies, and maintained accurate records.
Brand Ambassador
Yellow Moon
Feb 2018 - Aug 2019 (1 year 6 months)
Interacted with customers, provided product information, and collected feedback. Built positive relationships through clear communication and professional conduct.
Education
Degrees, certifications, and relevant coursework
Catholic University of Eastern Africa
Bachelor of Commerce, Finance
Bachelor of Commerce in Finance from the Catholic University of Eastern Africa, completed in 2020.
CCI Kenya
Customer Service Certificate, Customer Service
Customer Service Certificate from CCI Kenya.
Baraka Girls High School
Secondary Education, General Studies
Secondary education from Baraka Girls High School.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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