Oswaldo Teles

As a Business Analyst at NTT Data, I led projects focused on regulatory compliance and process improvements for the Bank of Ireland. My responsibilities included creating business requirement documents, collaborating with stakeholders, and enhancing the KYC onboarding process. I also developed workflows to eliminate inefficiencies in loan fulfillment.

In my role as a Business Analyst at JPMorgan & Co, I analyzed regulatory projects, updated corporate documents, and launched new credit card products. I collaborated with partners for co-branded programs and ensured compliance with financial regulations while delivering business solutions across digital projects.

As a Customer Service Representative at JP Morgan & Co, I excelled in resolving customer queries and implementing upselling techniques, maintaining a high level of customer satisfaction and positive feedback.

In my role at Global Services Ltd, I provided superior customer interaction skills, efficiently solved problems, and demonstrated proficiency in cross-selling and upselling, contributing to overall customer satisfaction.

At Wipro, I handled complex customer complaints with professionalism and proactively upsold products, enhancing revenue and customer satisfaction through effective CRM technology.

Bachelor of Computer Applications, focusing on various domains like Regulatory, Payments, Business Banking, Credit Card, Retail, AML KYC. Developed skills in data analysis, stakeholder engagement, and compliance initiatives.