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@oswaldoteles
Experienced Business Analyst specializing in regulatory compliance and process optimization.
With over 13 years of experience, I am a dedicated Business Analyst with expertise in regulatory domains, including Payments, Business Banking, and AML/KYC. My career has been marked by a strong focus on translating regulatory requirements into actionable strategies, ensuring operational efficiency and compliance.
I excel in collaborating with cross-functional teams to implement compliance initiatives and optimize business processes. My skills include conducting gap analyses, risk assessments, and data visualization to drive strategic decision-making. I have successfully contributed to projects across Web, Tablet, and Mobile Banking, enhancing onboarding processes and customer experience.
Proficient in tools like Jira, Power BI, and SQL, I have led various projects, including regulatory compliance initiatives, CRM implementations, and cloud migrations. My achievements include reducing reporting errors by 30% and increasing customer acquisition rates by 20%, demonstrating my ability to deliver high-impact solutions.
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Work history, roles, and key accomplishments
NTT Data
Aug 2023 - Present (2 years 3 months)
As a Business Analyst at NTT Data, I led projects focused on regulatory compliance and process improvements for the Bank of Ireland. My responsibilities included creating business requirement documents, collaborating with stakeholders, and enhancing the KYC onboarding process. I also developed workflows to eliminate inefficiencies in loan fulfillment.
JPMorgan & Co
Aug 2008 - Mar 2024 (15 years 7 months)
In my role as a Business Analyst at JPMorgan & Co, I analyzed regulatory projects, updated corporate documents, and launched new credit card products. I collaborated with partners for co-branded programs and ensured compliance with financial regulations while delivering business solutions across digital projects.
JP Morgan & Co
Jan 2007 - Jul 2008 (1 year 6 months)
As a Customer Service Representative at JP Morgan & Co, I excelled in resolving customer queries and implementing upselling techniques, maintaining a high level of customer satisfaction and positive feedback.
Global Services Ltd
Aug 2005 - Sep 2006 (1 year 1 month)
In my role at Global Services Ltd, I provided superior customer interaction skills, efficiently solved problems, and demonstrated proficiency in cross-selling and upselling, contributing to overall customer satisfaction.
Wipro
Dec 2003 - Aug 2005 (1 year 8 months)
At Wipro, I handled complex customer complaints with professionalism and proactively upsold products, enhancing revenue and customer satisfaction through effective CRM technology.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications, focusing on various domains like Regulatory, Payments, Business Banking, Credit Card, Retail, AML KYC. Developed skills in data analysis, stakeholder engagement, and compliance initiatives.
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