Haritha Ciril
@harithaciril
Data-driven business analyst with a focus on stakeholder engagement.
What I'm looking for
I am a dedicated Business Analyst with a strong background in data analysis and IT operations, currently based in Dublin, Ireland. My recent role at Musgrave has allowed me to facilitate stakeholder engagement sessions that resulted in a remarkable 40% increase in satisfaction scores. I pride myself on my ability to collect and analyze large data sets, enhancing data accuracy by 30% and expediting decision-making processes. My commitment to delivering actionable insights has led to the implementation of innovative solutions that significantly improved customer satisfaction.
Prior to my current position, I worked at Eurasia Supermarket, where I improved operational efficiency and drove substantial revenue growth through effective B2B and B2C strategies. My experience as a Customer Assistant at Currys Ireland honed my skills in team management and customer engagement, achieving a 30% increase in conversion rates through tailored solutions. I am passionate about leveraging my analytical skills to drive business success and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Business Analyst
Musgrave
Aug 2023 - Sep 2024 (1 year 1 month)
Facilitated regular stakeholder engagement sessions to identify and address evolving business needs, achieving a 40% increase in stakeholder satisfaction scores. Collected, cleaned, and organized data sets of more than 100,000 entries for comprehensive analysis, enhancing data accuracy by 30% and significantly speeding up the decision-making process within the operations team.
Business Analysis & IT Operations
Eurasia Supermarket
Mar 2022 - Jul 2023 (1 year 4 months)
Improved operations efficiency, reducing downtime by 30% and enhancing cross-department productivity. Drove INR 1M in revenue through successful B2B and B2C sales strategies, increasing customer growth by 40%.
Customer Assistant
Currys Ireland
Jul 2019 - Feb 2022 (2 years 7 months)
Analyzed customer preferences to recommend suitable insurance and finance products, achieving a 30% increase in conversion rates over six months through tailored solutions. Streamlined cash handling processes by implementing an efficient till system, resulting in a 20% decrease in transaction times and enhancing overall customer satisfaction ratings by 15%.
System Administrator
Grace Orchids & Importers
Jan 2015 - Aug 2018 (3 years 7 months)
Streamlined database management processes and enhanced inventory tracking systems, resulting in a 40% reduction in discrepancies and a more efficient workflow for over 200 SKUs. Spearheaded operational initiatives across multiple departments, increasing overall productivity by 30% while successfully managing a team of 15 employees to accomplish quarterly objectives.
Education
Degrees, certifications, and relevant coursework
Griffith College Dublin
Post Graduate, Big Data Management & Analytics
Completed a Post Graduate program in Big Data Management & Analytics, focusing on advanced data analysis techniques and tools. Gained expertise in managing and analyzing large datasets to derive actionable insights.
C.S.I Institute of Technology
Bachelors, Computer Science Engineering
Obtained a Bachelor's degree in Computer Science Engineering, covering fundamental concepts and advanced topics in computer science. Developed strong problem-solving and analytical skills applicable to various technological challenges.
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Location
Authorized to work in
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