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Comfort Hadiza Ibrahim

@comforthadizaibrahim

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Customer Service Representative at One Acre Fund, resolving farmer inquiries and improving customer record accuracy.

Nigeria

Message

At One Acre Fund, I respond to farmer inquiries by phone and other channels, resolve issues, and maintain positive relationships. I also document concerns and follow up to support timely resolution.

I maintain customer records with CRM and helpdesk tools, and assist with reviewing past records to improve data accuracy and reporting processes.

Previously, I assisted visitors and maintained library records at Life Press Publications. At Radio Niger, I edited and proofread news articles, verified facts, and met daily deadlines.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

One Acre Fund

Sep 2023 - Present (3 years 1 month)

Provide customer support by responding to client inquiries by phone and other channels, resolving issues, and maintaining positive relationships with farmers. Manage daily customer service operations, including handling incoming calls, documenting concerns, and ensuring timely follow-up and resolution.

Zendesk Intercom CRM Customer Support Issue Resolution Documentation Data Accuracy Teamwork

Librarian

Life Press Publications

Nov 2020 - Oct 2021 (11 months)

Welcomed and assisted library visitors, answering inquiries and ensuring a positive customer experience. Registered new members, updated records, and maintained accurate documentation of user information and activities.

Customer Service Record keeping Documentation Administrative Support

Editor

Radio Niger

Jul 2018 - Nov 2018 (4 months)

Reviewed, edited, and proofread news articles for accuracy, clarity, grammar, and adherence to editorial standards. Managed editing of daily news reports, meeting deadlines while maintaining high-quality output.

Editing Proofreading Fact Checking Attention To Detail Deadline Management