Collin Wade Thiessen

I am a dedicated and results-driven professional with a strong background in customer success, technical support, and sales. With a proven track record of achieving high customer satisfaction rates, I excel in problem-solving, technical support, and solution selling. My expertise includes video hosting, security, troubleshooting, HTML, and CSS, with a solid understanding of SaaS platforms and API integrations.

In my role as Technical Customer Support/Solutions Manager at Cincopa, I spearheaded customer support initiatives, achieving a 93% satisfaction rate. I collaborated with cross-functional teams to resolve complex issues, leveraging tools like Asana to optimize workflows. I also led product demos and training sessions, improving adoption and reducing support requests. My efforts in upselling solutions and driving product adoption contributed significantly to revenue growth.

Earlier, as an Account Manager/Support Manager at Rapid Signs, I managed key accounts, consistently exceeding sales targets through upselling and tailored solutions. I also led project management for custom signage installations, ensuring timely delivery and client satisfaction. My ability to analyze client feedback and develop targeted marketing strategies improved customer retention and loyalty.

As a Web and Graphic Designer/Game Developer at CWADE Design, I designed and developed custom websites, apps, and games, integrating payment systems and creating impactful signage solutions. I collaborated with clients to translate their vision into tangible designs, demonstrating adaptability and a customer-focused approach.