Looking for a job

Collin Wade Thiessen

@collinwadethiessen

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Technically skilled professional with expertise in customer success and technical support.

Canada

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What I'm looking for

Seeking a customer-focused role that leverages my technical and interpersonal skills to drive customer satisfaction and business growth.

I am a dedicated and results-driven professional with a strong background in customer success, technical support, and sales. With a proven track record of achieving high customer satisfaction rates, I excel in problem-solving, technical support, and solution selling. My expertise includes video hosting, security, troubleshooting, HTML, and CSS, with a solid understanding of SaaS platforms and API integrations.

In my role as Technical Customer Support/Solutions Manager at Cincopa, I spearheaded customer support initiatives, achieving a 93% satisfaction rate. I collaborated with cross-functional teams to resolve complex issues, leveraging tools like Asana to optimize workflows. I also led product demos and training sessions, improving adoption and reducing support requests. My efforts in upselling solutions and driving product adoption contributed significantly to revenue growth.

Earlier, as an Account Manager/Support Manager at Rapid Signs, I managed key accounts, consistently exceeding sales targets through upselling and tailored solutions. I also led project management for custom signage installations, ensuring timely delivery and client satisfaction. My ability to analyze client feedback and develop targeted marketing strategies improved customer retention and loyalty.

As a Web and Graphic Designer/Game Developer at CWADE Design, I designed and developed custom websites, apps, and games, integrating payment systems and creating impactful signage solutions. I collaborated with clients to translate their vision into tangible designs, demonstrating adaptability and a customer-focused approach.

Experience

Work history, roles, and key accomplishments

Current

RevOps Training Manager

Current

Precision Partner Technical Solutions

Mar 2025 - Present (1 year 2 months)

Built and improved RevOps workflows across HubSpot and Monday.com, creating SOPs and process maps to standardize how teams work. Delivered onboarding and training and used AI to produce repeatable video content, improving onboarding clarity and reducing confusion across departments.

HubSpot Monday.com RevOps Workflow Design SOP Development Process Mapping Training & Onboarding AI Assisted Video Content Visual Instruction Systems Adoption Monday.Com

Current

Founder & Technical Consultant

Current

CWADE Design Lab

Jan 2007 - Present (19 years 4 months)

Founder and technical solutions consultant building small SaaS tools, websites, and internal systems to reduce manual work. Partnered with clients to identify workflow issues, prototype and launch solutions using AI tools, and create training videos and content to help teams adopt systems.

Client Workflow Analysis Systems Design SaaS Tool Development Web Development (HTML CSS)Internal Tools Automation AI Prototyping Technical Consulting Training Content & Video Creation

Technical Customer Success Manager

Cincopa

Dec 2020 - Dec 2024 (4 years)

Led customer support initiatives achieving a 93% satisfaction rate in Zendesk. Collaborated with engineering teams to resolve issues and conducted product demos to enhance user adoption. Spearheaded onboarding sessions and upsold solutions, significantly increasing annual recurring revenue for key accounts.

Technical Support Customer Engagement Solution Selling Product Demos Troubleshooting Customer Satisfaction Asana Zendesk

Account Manager / Support Manager

Rapid Signs

Sep 2017 - Dec 2020 (3 years 3 months)

Managed top accounts, exceeding sales targets through personalized solutions and upselling. Led project management for custom signage installations and developed marketing strategies based on client feedback to enhance retention.

Account Management Customer Retention Project Management Sales Marketing Strategy Upselling Communication

Education

Degrees, certifications, and relevant coursework

Uvaro

Professional Certificate, Tech Sales

Participated in a 12-week bootcamp focused on Tech Sales, gaining skills in customer engagement, solution selling, and technical support.

Google Cloud

Professional Certificate, Cybersecurity

Currently pursuing the Cybersecurity Professional Certificate, focusing on security practices and principles in cloud environments.

Certified Customer Success Manager

Certification, Customer Success Management

In progress of obtaining the Certified Customer Success Manager (CCSM) Level 1 certification, enhancing skills in customer success management.

Burnaby College

Diploma, Graphic Design & Web Design

Completed a diploma in Graphic Design & Web Design, focusing on both visual aesthetics and technical skills necessary for creating engaging digital content.