Open to opportunities

James Goldsmith

@jamesgoldsmith

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Experienced Technical Support Engineer with a focus on customer service.

United States

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What I'm looking for

I am looking for a role that values customer service and technical expertise, with opportunities for growth and collaboration.

I am a dedicated Technical Support Engineer with over 14 years of experience in IT support and customer service. My journey has equipped me with a strong expertise in troubleshooting desktop systems and resolving complex technical issues. I pride myself on delivering exceptional customer service, ensuring that clients receive the support they need to navigate technical challenges effectively.

At Microsoft Corporation, I provided advanced technical support to large enterprise and government organizations, focusing on Microsoft Teams and Office 365. My role involved conducting in-depth research and analysis on client issues, debugging network problems, and collaborating with various teams to enhance product performance. I have successfully led customer success training workshops, significantly increasing user engagement with modern workplace applications.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Microsoft Corporation

May 2020 - Nov 2024 (4 years 6 months)

Provided advanced technical support and customer service to enterprise and government organizations, focusing on Microsoft Teams and Office 365. Resolved complex technical issues through effective communication and collaboration with various teams.

Troubleshooting Microsoft Teams PowerShell Wireshark Fiddler Debugging Customer Service

Learning Specialist

Microsoft Corporation

Dec 2017 - Jan 2020 (2 years 1 month)

Led customer success training workshops for Office 365, including Teams and SharePoint, to enhance user adoption and support delivery in enterprise environments.

Training Customer Service Microsoft Teams SharePoint Onboarding Modern Workplace Apps