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@colleenann
Experienced Medicare health insurance agent and caregiver with strong sales, client service, and e‑commerce operations skills.
I am an accomplished Medicare health insurance agent licensed in all 50 states, with a proven record of guiding clients through complex plans, exceeding sales targets, and using AI tools for enrollment and claims. I combine strong communication, appointment setting, and documentation skills with experience in caregiving, special needs support, and e‑commerce entrepreneurship.
I have managed end‑to‑end online businesses (Amazon FBA and eBay), supported special needs students, and provided compassionate in‑home care and pet services. I hold an Associate’s Degree in Business Administration, real estate certification, CPR/First Aid and Article 9 certifications, and I am nearing completion of a bachelor’s in psychology with a business management minor.
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Work history, roles, and key accomplishments
Rise Services
Apr 2024 - Present (1 year 7 months)
Provide compassionate care for individuals with disabilities, develop personalized habilitation plans, maintain accurate records, and collaborate with team members to promote client independence.
United Healthcare
Aug 2022 - Present (3 years 3 months)
Expert in Medicare sales who guides clients through complex plans, consistently exceeds sales targets, and maintains licensure in all 50 states while meeting quality standards in client interactions.
Self-Employed
Provide ongoing pet care for small and exotic animals, including feeding, exercise, and health monitoring while keeping owners updated and ensuring animal safety.
Self-Employed
Trusted to manage homes during owners' absence, handling security, cleanliness, mail, and basic upkeep to ensure property safety and smooth operation.
Self-Employed
Jan 2021 - Dec 2022 (1 year 11 months)
Managed an Amazon FBA business end-to-end, optimizing listings, overseeing inventory and logistics, and improving customer satisfaction to drive revenue growth.
Self-Employed
Jan 2019 - Dec 2021 (2 years 11 months)
Sourced products and managed an eBay account, handling pricing, listings, shipping logistics, and customer service while maintaining high satisfaction and positive feedback.
TUSD
Jan 2019 - Dec 2020 (1 year 11 months)
Supported special needs students in remote learning by managing schedules, coordinating resources, and ensuring academic engagement and social development.
Degrees, certifications, and relevant coursework
Bachelor's Degree (in progress), Psychology
Pursued a Psychology major with a Business Management minor and nearly completed a bachelor's degree.
Real Estate Certificate, Real Estate
Completed a Real Estate Certificate program in 2022 focused on real estate principles and licensing requirements.
Associate's Degree, Business Administration
Earned an Associate’s Degree in Business Administration with a focus on administrative work, business management, and supervision in 2015.
Basic Business Certificate, Business
Completed a Basic Business Certificate program at Pima Community College.
Software and tools used professionally
You can contact Colleen and 90k+ other talented remote workers on Himalayas.
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