Coghill Wanjigi
@coghillwanjigi
I support customers, financial-service members, and vulnerable clients through accurate, empathetic digital service.
KenyaWhat I'm looking for
At Amica Sacco, I support members with loans, savings accounts, digital applications, account opening, KYC checks, transactions, and service issues such as lost cards and incorrect charges.
My counselling psychology experience at iTana Community Based Organization, Portreitz Mental Health & Substance Abuse Department, and Coast General Teaching & Referral Hospital strengthened how I listen, de-escalate concerns, protect confidentiality, and support people through difficult situations.
I'm registered as a Counselling Psychologist and bring customer-service accuracy, empathy, digital record management, and clear communication to remote client support and people-focused environments.
Experience
Work history, roles, and key accomplishments
Member Relations Officer
Amica Sacco
Jan 2024 - Present (2 years 9 months)
Serves as a customer-facing point of contact, helping members understand loans, savings accounts, digital applications, and financial services. Supports customer onboarding, responds to complaints, and processes transactions with accuracy while following KYC and privacy procedures.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Science, Counselling Psychology
2017 - 2022
Pursued a Bachelor of Science in Counselling Psychology, gaining skills in psychological assessment, counselling techniques, and mental health support.
Institute of Advanced Technology
International Computer Driving Licence, Computer Applications
2017 -
Earned the International Computer Driving Licence (ICDL), demonstrating proficiency in essential computer applications and digital skills.
Kabare Girls High School
Kenya Certificate of Secondary Education, General Studies
Grade: B-
Completed secondary education, achieving a B- grade in the Kenya Certificate of Secondary Education (KCSE).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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