Vivian Edwick Ochieng'

I’m an enthusiastic, people-focused support professional with over 3 years of experience in customer service, digital support, and community engagement roles. In fast-paced environments, I help clients, handle inquiries, and support remote tasks while keeping communication clear, calm, and human.

I’ve strengthened my value through hands-on roles like Receptionist Reliever at Young Christian Women Association (YWCA), where I welcomed visitors, managed calls, routed messages, supported scheduling and correspondence, and maintained organized sign-ins. I also uphold confidentiality and professionalism while representing organizational values.

Beyond support, I mentor and train people to build long-term capability. As a Mentor at Swahilipot Hub / Case Management Project, I provide one-on-one psychosocial support, track progress, maintain accurate records, and connect youth to education, training, internships, and other opportunities—while creating a safe, empowering environment. Previously, as a Community Trainer at NairoBits Trust, I delivered foundational digital skills, internet safety, and productivity training using Microsoft Office and Google Workspace, encouraging digital inclusion for underserved youth.