Open to opportunities

Cảnh Hoàng Minh

@cnhhongminh

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Dedicated broker assistant with strong administrative and client service skills.

Australia

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What I'm looking for

I am looking for a role that values communication and teamwork, with opportunities for professional growth.

I am an experienced Broker Assistant with a strong background in supporting insurance brokers through various administrative tasks, client service, and policy processing. My role at Insurance HQ in Queensland has honed my excellent communication and multitasking abilities, allowing me to effectively manage phone operations and maintain accurate file records. I take pride in generating reports for brokers and ensuring that clients receive exceptional service throughout their interactions.

Prior to my current position, I served as an Academic Coordinator at Ismart Education in Ho Chi Minh City, Vietnam, where I focused on enhancing the quality of teaching and learning within our programs. I designed and delivered comprehensive training sessions for teachers, which significantly improved student outcomes. My experience in developing impactful program demonstrations for school administrators contributed to securing program approvals and fostering strong relationships with educational institutions.

Experience

Work history, roles, and key accomplishments

Broker Assistant

Insurance HQ

Jan 2019 - Jan 2025 (6 years)

Supported insurance brokers with administrative tasks, client service, and policy processing. Responsibilities included obtaining quotes, processing policy renewals, and maintaining accurate file records while providing excellent client service.

Client Services Policy Processing Administrative Support Communication Multitasking

Academic Coordinator

Ismart Education

Jan 2015 - May 2019 (4 years 4 months)

Focused on ensuring the quality of teaching within programs by designing and delivering training sessions for teachers. Assisted the sales team by developing impactful program demonstrations to secure program approvals.

Curriculum Development Quality Assurance Communication Educational Leadership Sales Support Program Management

Branch Academic Manager

LMI College North America Language Center

Jul 2012 - Jan 2015 (2 years 6 months)

Oversaw academic personnel management, including recruitment and professional development. Developed innovative educational programs and maintained communication with the Director while engaging with parents and students to foster a positive learning community.

Personnel Management Recruitment Professional Development Communication Team Leadership Performance Management

Education

Degrees, certifications, and relevant coursework

Hong Bang International University

Bachelor of Arts, Education

2012 - 2015

As an Academic Coordinator, my primary focus was on ensuring the quality of teaching and learning within our programs. This involved designing and delivering comprehensive training sessions for teachers to effectively implement the curriculum and maximize student outcomes.

LMI College Language Center

Education Management

2012 - 2015

In my role as Branch Academic Manager, I oversaw all aspects of the academic personnel, including recruitment, professional development, and performance management of teachers and teaching assistants.