Looking for a job

John Miguel Molina

@cloudrosemage

I am a remote operations professional with over two years of combined experience in customer service, insurance underwriting, and digital marketing.

Philippines

Message

What I'm looking for

I am looking for positions in executive, administrative, or operations support.

I bring over two years of combined corporate experience in medical insurance and telecommunications customer service, property, vehicular, and business insurance underwriting, and digital marketing operations.

I conduct technical and medical insurance customer service, CRM data management, process documentation, insurance financial risk analysis, executive decision support, advertisement campaigns, social media management, website maintenance that includes funneling, market research, and B2B coordination.

Experience

Work history, roles, and key accomplishments

Digital Marketing Executive

Outsourced Doers

Sep 2025 - Mar 2026 (6 months)

Digital Marketing Assistant at Outsourced Doers (Remote) since September 2025, responsible for managing and optimizing social media campaigns, creating audiovisual marketing assets and a business website, and analyzing sales and business data to support marketing strategy and decision-making.

Underwriting Support Specialist

Deployed

Apr 2025 - Aug 2025 (4 months)

Underwriting Support Specialist for a New Zealand financial account (April–August 2025), handling policy cancellations and coverage adjustments, performing financial risk assessments across insurance lines, and managing administrative, accounting, and coordination tasks.

Customer Service Representative

Alorica

May 2023 - Feb 2025 (1 year 9 months)

Customer Experience Representative and Member Services Advocate (May 2023–February 2025), supporting U.S. business and healthcare clients by resolving telecom, billing, and insurance issues, managing CRM records and compliance documentation, and collaborating with providers and internal teams to ensure accurate, timely case resolution.