Clothilde Noah Etere
@clothildenoahetere
I coordinate bilingual workforce absence programs and manage complex disability claims with clear reporting and customer-first support.
United StatesWhat I'm looking for
I’m a bilingual workforce absence and claims professional with experience across training, task assignment, conflict resolution, and routine reporting. I help keep operations running smoothly by supporting development of processes and procedures and resolving office issues.
From July 2020 to October 2022, I served as a Bilingual Senior Claims Representative, providing disability case management and claim determinations based on complex medical documentation and disability plan interpretation. I managed medically disability claims, coordinated investigative efforts, reviewed contested claims, and negotiated return to work with or without job accommodations.
Since October 2022, as a Bilingual Workforce Absence Team coordinator at Sedgwick CMS (Remote), I’ve been responsible for training, assigning tasks, motivating employees, and reporting to the appropriate personnel. I compile and offer routine reports on program operations to program management and clients, support new hire interviews, and handle routine operations to deliver strong client service.
Experience
Work history, roles, and key accomplishments
Bilingual Workforce Team Coordinator
Sedgwick CMS
Oct 2022 - Present (3 years 8 months)
Coordinated bilingual workforce operations by training staff, assigning tasks, resolving conflicts, and conducting new-hire interviews. Produced routine program-operation reports and supported process/procedure development while handling office operations and client-facing reporting.
Bilingual Senior Claims Representative
Sedgwick CMS
Jul 2020 - Oct 2022 (2 years 3 months)
Managed bilingual disability claims by performing case management, claim determinations, and timely benefit/payment decisions based on complex medical documentation and disability plan interpretation. Reviewed contested claims, coordinated investigative efforts, negotiated return-to-work outcomes with or without accommodations, and arranged appropriate vendor referrals.
Customer Service Representative
Sedgwick CMS
Feb 2018 - Jul 2020 (2 years 5 months)
Provided bilingual customer service for claims across multiple lines of business by expediting claim application processing and documenting detailed claim notes during calls. Resolved issues with one-call/one-person responses and directed callers to the appropriate escalation path when needed.
Education
Degrees, certifications, and relevant coursework
Wayne County Community College
Bachelor of Business Administration, Business Administration
2015 -
Pursued a Bachelor of Business Administration at Wayne County Community College in Detroit, Michigan (started August 2015).
Hillsborough County Community College
2014 -
Attended Hillsborough County Community College in Tampa, Florida (January 2014–December 2014).
University of Tampa
2011 -
Attended the University of Tampa in Tampa, Florida (January 2011–May 2011).
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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