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Open to opportunities

Clinton Orji

@clintonorji

Dedicated customer success professional with strong management skills.

Nigeria
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What I'm looking for

I am looking for a role that values employee satisfaction and offers opportunities for growth.

I am a hardworking and determined individual with a passion for delivering high-quality employee satisfaction. My experience spans various roles in customer success and operations management, where I have honed my skills in documentation, management, and customer relations. I thrive in environments that require effective communication and teamwork, and I am enthusiastic about managing daily operations and addressing customer concerns.

In my current role as a Support Excellence Associate at Reliance HMO, I conduct audits and training sessions to ensure compliance with quality standards. My achievements include enhancing member retention through empathetic support and resolving over 95% of escalated complaints within SLA timelines. I have also improved care coordination efficiency, significantly reducing appointment scheduling delays.

Previously, I served as an Operations Manager at Carlcare Service Centre, where I led a team to improve customer satisfaction scores by 15% and reduced complaint resolution times by 30%. My ability to analyze customer feedback and implement process improvements has consistently driven service excellence. I am eager to bring my expertise in customer success and operations to a dynamic team.

Experience

Work history, roles, and key accomplishments

CC

Operations Manager – Materials

CARLCARE SERVICE CENTRE

Sep 2020 - Mar 2022 (1 year 6 months)

Monitored and analyzed customer feedback to identify areas of improvement and drive initiatives aimed at increasing customer satisfaction levels. Led a team of 11 customer service representatives, providing training on product knowledge and troubleshooting techniques.

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University logoNU

Nnamdi Azikiwe University

Bachelor of Science in Education, Chemistry Education

Focused on Chemistry Education, gaining a strong foundation in chemical principles and pedagogical methods. Prepared for a career in teaching by developing effective instructional strategies and classroom management skills.

AC

Austica Memorial College

Senior Secondary Certificate Examination, General Studies

Completed secondary education, achieving the Senior Secondary Certificate Examination. Developed a strong academic foundation across various subjects.

CC

Cornerstone Kiddies College

First School Leaving Certificate, General Studies

Completed primary education, earning the First School Leaving Certificate. Acquired foundational knowledge and skills in core subjects.

Tech stack

Software and tools used professionally

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Clinton Orji - Support Excellence Associate - RELIANCE HMO | Himalayas