Clinton Orji

Conducted weekly audits on a minimum of 7 encounters per Customer care agent to ensure compliance with processes, tone, and quality standards. Developed and delivered Sunday monthly training sessions to address process updates and knowledge gaps.

Ensured all interactions, claims, and care processes complied with Reliance HMO policies, industry standards, and government regulations. Served as the primary point of contact for HMO members, answering inquiries regarding benefits, coverage, claims, and healthcare services.

Led a team of 10–15 enumerators conducting field surveys across assigned regions. Monitored enumerator performance to ensure data accuracy and completeness, achieving a 98% response rate.

Monitored and analyzed customer feedback to identify areas of improvement and drive initiatives aimed at increasing customer satisfaction levels. Led a team of 11 customer service representatives, providing training on product knowledge and troubleshooting techniques.

Guided customers on how to backup data to local storage/google account and restore data from local storage before phone repair. Provided proper documentation of all customers' complaints and phone details to enable repair engineers to fix their concerns.

Adapted teaching methods and instructional materials that met students' varying needs and interests. Fostered a positive learning environment.

Focused on Chemistry Education, gaining a strong foundation in chemical principles and pedagogical methods. Prepared for a career in teaching by developing effective instructional strategies and classroom management skills.

Completed secondary education, achieving the Senior Secondary Certificate Examination. Developed a strong academic foundation across various subjects.

Completed primary education, earning the First School Leaving Certificate. Acquired foundational knowledge and skills in core subjects.