clement eleke
@clementeleke
I’m a technical analyst focused on infrastructure, cloud identity, and SLA-driven enterprise IT support.
CanadaWhat I'm looking for
I’m a Technical Analyst and IT Support professional supporting enterprise environments with a strong service mindset. At Accenture, I manage multi-priority queues and resolve incidents within SLA while keeping customer and internal stakeholders informed.
I own Sev1–Sev4 triage for access/authentication failures, API latency, and service disruptions. I investigate using Datadog telemetry, HAR captures, and logs, then document root cause, impact, workarounds, and remediation so teams can move quickly and prevent repeat issues.
My background spans Azure AD/Okta identity administration and IAM onboarding, including SSO configurations (SAML/OAuth) and SCIM provisioning. I also support zero-trust principles through permissions, access controls, user verification, and policy-aligned account changes, backed by security-focused tooling like Darktrace.
Previously, I served as a Cybersecurity Analyst / IT Support Specialist at World Wireless Solutions and led technology improvements as a Web Development Technician & Chief Technology Officer. I automate repetitive work with Python scripts and help teams through clear documentation and operational readiness—values I carry into every secure, uptime-focused engagement.
Experience
Work history, roles, and key accomplishments
Provided enterprise technical support for AI-based platforms, resolving incidents within SLA while coordinating with customers and internal teams. Owned Sev1–Sev4 triage for access/authentication failures and service disruptions, documenting root cause and remediation.
Cybersecurity Analyst / IT Support
World Wireless Solutions
Jan 2024 - Dec 2024 (11 months)
Responded to end-user support requests by prioritizing by business impact and diagnosing root causes to improve reliability. Administered identity and access controls, monitored anomalous behavior with Darktrace, and supported incident investigation and secure operational readiness.
Web Development Technician & CTO
Archivia Technologies
Feb 2020 - Nov 2024 (4 years 9 months)
Led secure-by-design improvements for client websites in coordination with customers, vendors, and partners. Automated administrative and operational tasks with Python scripts and documented technical workflows and implementation decisions.
Computer Service Technician
Harddy Computers
Mar 2020 - Jan 2021 (10 months)
Worked as a Computer Service Technician for Harddy Computers.
Security Consultant & Computer Technician
Webdeves Academy
Apr 2018 - Sep 2018 (5 months)
Provided security consulting and computer technician support for Webdeves Academy.
Education
Degrees, certifications, and relevant coursework
Mohawk College
Postgraduate Certificate, Cyber Security Analytics
Completed a Postgraduate Certificate in Cyber Security Analytics at Mohawk College.
Toronto School of Management
Diploma, Cyber Security
Completed a Diploma in Cyber Security Specialist at the Toronto School of Management.
Federal University of Technology, Owerri
Bachelor of Engineering, Mechanical Engineering
Earned a Bachelor of Engineering in Mechanical Engineering from the Federal University of Technology, Owerri.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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