Muhammad Kamran Akhtar Rao
@muhammadkamranakhtar
Junior Cyber Defender at N&T Global Services Inc., supporting access reviews and monitoring services with Splunk, Datadog, and Dynatrace.
CanadaWhat I'm looking for
At N&T Global Services Inc., I administered Active Directory and Microsoft Entra ID accounts, groups, and permissions, and supported SSO troubleshooting and onboarding access.
I assisted with access reviews, IT controls, and audit activities, maintaining evidence and following internal security procedures. I also monitored services with Splunk, Datadog, and Dynatrace and investigated job failures and system issues.
I used PowerShell to automate repetitive file and folder handling, and logged and prioritized incidents in ServiceNow. My work also included Linux/Unix troubleshooting and Tier 1 and Tier 2 support for application, login, and connectivity issues.
At Concentrix Canada, I provided Tier 1 and Tier 2 support for Windows, Microsoft 365, hardware, and connectivity. I hold ISC2 Certified in Cybersecurity, Microsoft Azure Fundamentals, and CompTIA A+ certifications, and I'm seeking a junior cybersecurity role where I can develop my security detection and response skills.
Experience
Work history, roles, and key accomplishments
IT Analyst
N&T Global Services Inc.
Dec 2023 - Aug 2026 (2 years 8 months)
Administered Active Directory and Microsoft Entra ID accounts, groups, and permissions; supported SSO troubleshooting and onboarding access provisioning. Monitored services with Datadog, Dynatrace, and Splunk, and provided Tier 1 and Tier 2 support for application and connectivity issues.
Technical Support Advisor II
Concentrix Canada
Aug 2025 - Jul 2026 (11 months)
Provided Tier 1 and Tier 2 support for Windows, Microsoft 365, software, hardware, and connectivity issues. Resolved setup, activation, performance, and usability issues across Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
Education
Degrees, certifications, and relevant coursework
Algoma University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Algoma University, completed in October 2023.
ISC2
Certified in Cybersecurity (CC), Cybersecurity
Certified in Cybersecurity (CC) credential from ISC2.
Microsoft
Microsoft Azure Fundamentals, Cloud Computing
Microsoft Azure Fundamentals certification from Microsoft.
CompTIA
CompTIA A+, IT Support
CompTIA A+ certification from CompTIA.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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