Subah Chawla

I am an ITIL 4 and CompTIA Security+ certified IT professional with 7+ years supporting high-availability applications and network operations for 100+ global customers. I excel in Incident and Problem Management, Root Cause Analysis, and resolving critical production issues end-to-end in mission-critical environments.

At Solink, I acted as a key technical escalation point during a critical production outage, leading cross-functional collaboration that averted approximately $150K in revenue loss, increased platform stability by 30%, and maintained 99.9% uptime SLA compliance. I improved connectivity and data integrity by configuring hardware and troubleshooting platform-level discrepancies, boosting event accuracy and saving over 200 investigation hours annually.

Previously at Tech Mahindra, I improved security posture through vulnerability assessment and PKI fundamentals, reduced average incident resolution time from two hours to under 45 minutes, and enabled leadership to prioritize repeat-issue reduction. I complement practical experience with a Master of Engineering in Engineering Management and focused cybersecurity coursework applying Splunk and Wireshark to real incident scenarios.