Jared Horowitz

Owned remote IT and technical operations for a licensed cannabis retailer after end-to-end launch, including POS, networking, compliance, and analytics. Managed multi-platform POS troubleshooting, remote IT support (access/permissions and onboarding), reporting via Headset/Sigma APIs, and inventory/audit readiness using Metrc.

Provided end-to-end SaaS implementation and customer onboarding for licensed cannabis retailers across New York, from technology stack architecture through launch and post-launch support. Configured and deployed retail platforms, wrote SOPs, trained teams, and managed post-launch account support including user roles, permissions, product databases, and compliance reporting.

Managed digital operations and learner enrollment for an online professional education platform partnered with Oxford, MIT, Cambridge, and Imperial College London. Administered HubSpot CRM workflows and supported technology onboarding, enrollment operations (deferrals, payment plans, discounts), and e-commerce transactions in coordination with accounting.

Built and managed global customer experience operations for a premium hi-fi audio brand, including digital support, warranty programs, and CX strategy. Established warranty and RMA processes and scaled support operations to cover multiple product SKUs globally while supporting multiple co-brand partnership programs.

Provided technical application support for publishers and advertisers on a programmatic ad platform, including integration of HTML/CSS ad units and campaign strategy guidance. Built and maintained an internal knowledge base to improve performance metrics and delivered high-touch support to drive engagement and retention.

Served as a founding team member in a social media agency, supporting community strategy and content operations across multiple client accounts. Helped grow social audiences significantly and managed community operations for consumer brands.

Built content distribution strategy across social and digital channels and led community content operations. Managed the migration of 1UP.com and UGO into IGN as subsidiaries of the global gaming platform.

Earned a Bachelor of Arts in Psychology with a minor in Business.

Completed the Oxford Cybersecurity for Business Leaders program, earning a CPD + IACET certification in March 2023.