Open to opportunities

Claudia Onigbinde

@claudiaonigbinde

Message

Results-oriented Customer Service and Operations Manager with proven expertise.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative work environment.

I am a results-oriented Customer Service and Operations Manager with a proven track record in delivering exceptional support experiences in the finance and technology industries. My expertise lies in building and managing high-performing teams, optimizing processes, and driving customer satisfaction. With a deep understanding of digital and cross-border payments, I effectively address complex issues and provide expert guidance to clients.

Throughout my career, I have leveraged CRM and ticketing tools to streamline operations and enhance efficiency. At Cresthood Legal, I serve as a Virtual Administrative Assistant, managing client inquiries and coordinating meetings across different time zones. My previous role as a Tax Assessor at the Canada Revenue Agency allowed me to process over 200 tax returns monthly with a 97% accuracy rate, showcasing my attention to detail and commitment to compliance.

My passion for fostering a positive customer experience drives me to continuously improve support services. I thrive in collaborative environments and am dedicated to achieving team success while exceeding service level agreements. I am eager to bring my skills and experience to a dynamic organization that values customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Virtual Administrative Assistant

Current

Cresthood Legal

Dec 2024 - Present (6 months)

Acted as the first point of contact for clients and partners, handling inquiries and follow-up emails and calls across different time zones. Managed and organized calendars, scheduled meetings, and assisted with invoicing, tracking outstanding payments, and preparing billing reports.

Calendar Management Client Communication Invoicing

Tax Assessor

Canada Revenue Agency

Apr 2022 - Present (3 years 2 months)

Conducted thorough reviews and assessments of taxpayer income tax returns, identifying discrepancies and initiating necessary adjustments or refunds. Processed over 200 tax returns per month with a 97% accuracy rate, reducing average processing time for tax adjustments by 15%.

Compliance SLA Management Phoenix ProFileT1

Customer Support Representative

Urgent.ly Roadside Assistance

Aug 2021 - Present (3 years 10 months)

Assisted customers in navigating the CRM platform to locate nearby support services and managed a high volume of inbound and outbound calls, addressing customer inquiries. Utilized CRM technology to create and manage customer service requests, ensuring timely and accurate resolution.

CRM Customer Support Outbound Calling Process Improvement Zendesk

Customer Support

Sykes Enterprises

Mar 2019 - Present (6 years 3 months)

Provided first-line customer support for a wide range of mobile service inquiries via phone calls, effectively resolving customer concerns and issues. Ensured strict adherence to all company policies, procedures, and compliance regulations to safeguard customer data.

Customer Support Mobile Compliance Data Security Genesys

Education

Degrees, certifications, and relevant coursework

Red River College

Graduate Diploma, Business Administration

Pursuing a Graduate Diploma in Business Administration, focusing on key business principles and management strategies. Developing advanced skills in various aspects of business operations.

University of Abuja

Bachelor's Degree, Linguistics and African Languages

Completed a Bachelor's Degree in Linguistics and African Languages, gaining a comprehensive understanding of language structures and cultural contexts. Developed strong analytical and communication skills.