Open to opportunities

Clarisse Villaluz

@clarissevillaluz

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Dedicated customer service representative with social media management experience.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while offering opportunities for growth and development.

My name is Clarisse Villaluz Asencio, and I am a dedicated professional with a strong background in customer service and social media management. With experience spanning various roles, including cashier and retail trade assistant, I have honed my skills in providing exceptional service and support to customers. My recent position as a Social Media Manager and Customer Service Representative for an online casino has allowed me to merge my passion for customer interaction with my interest in digital marketing.

I am committed to continuous career development and am eager to apply my qualifications in a position that challenges me and allows me to grow. I thrive in dynamic environments and am open to new ideas, always willing to work under pressure to achieve the best results. My leadership experience as the External President of Junior Chamber International in Cavite City has further developed my ability to work collaboratively and lead teams effectively.

Experience

Work history, roles, and key accomplishments

Social Media Manager/Customer Service Representative

Online Casino

May 2023 - Present (2 years 1 month)

Managed social media platforms, creating engaging content and fostering online community interaction. Provided customer support for online casino users, resolving game-related issues and inquiries.

Social Media Management Content Creation Community Engagement Customer Service Online Gaming Support Digital Marketing

Customer Service Representative

Call Center For You

Apr 2017 - Present (8 years 2 months)

Handled inbound and outbound customer calls, addressing inquiries and resolving issues promptly. Provided comprehensive information and support regarding products and services.

Customer Support Problem Solving Communication CRM Software

Retail Trade Assistant

Golden Acres Food Service

Mar 2016 - Present (9 years 3 months)

Assisted customers with product inquiries and purchases, ensuring a positive shopping experience. Maintained store cleanliness and organized merchandise displays to enhance product visibility.

Merchandise Sales Support

Cashier

Jollibee Corp.

Sep 2015 - Present (9 years 9 months)

Processed customer transactions accurately and efficiently using point-of-sale systems. Managed cash and card payments, ensuring proper reconciliation at the end of shifts.

Customer Service Point of Sale

Education

Degrees, certifications, and relevant coursework

Emilio Aguinaldo College - Cavite

Bachelor of Science, Custom Administration

Undertook studies in Custom Administration at Emilio Aguinaldo College - Cavite. Completed coursework as an undergraduate from June 2014 to March 2015.