Open to opportunities

Clarence Ndive

@clarencendive

Message

Dedicated social worker and customer service professional focused on compassionate, solution-oriented support.

Cameroon

Message

What I'm looking for

I seek roles where I can combine social work and customer service skills to support vulnerable populations, work collaboratively, use CRM/data systems, and contribute to program impact and service improvement.

I am a versatile social work and customer service professional with extensive experience supporting vulnerable populations and delivering high-volume, empathetic client support in remote and field settings. I combine strong communication, emotional intelligence, and CRM proficiency to ensure service continuity and client satisfaction.

My background includes managing socio-legal casework, facilitating civil documentation for thousands of displaced persons, and providing psychosocial counseling to diverse groups including children, women, persons with disabilities, and returning refugees. I have consistently met performance targets in high-volume call roles while maintaining accuracy in CRM records and data management.

I collaborate effectively with stakeholders and multidisciplinary teams to improve outreach strategies and service delivery, and I am passionate about leveraging my investigative, advocacy, and coordination skills to make meaningful, measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Pro - Tech Alliance

Jan 2025 - Present (10 months)

Provided client-focused support for US healthcare clients, making ~100 outbound calls daily to schedule follow-ups, resolve inquiries, and maintain CRM records to improve service continuity and satisfaction.

CRM Customer Support Data Entry Healthcare Communication Microsoft Office Remote Collaboration

Current

Investigator

Current

World Bank / CIVIPOL

Jan 2025 - Present (10 months)

Conducted investigative surveys for a mapping study of local government infrastructure, liaising with civil status centers and institutions to collect data supporting civil registration system analysis.

Field Investigation Surveying Data Collection Civil Registration Knowledge Reporting Institutional Research

Social Worker

Research and Advocacy for Gender Justice

Jan 2024 - Dec 2024 (11 months)

Managed socio-legal casework and civil documentation services, supporting 100+ individuals and facilitating document processing for 2,000+ displaced people while leading community legal rights and GBV awareness for 1,500+ attendees.

Case Management Community Outreach Stakeholder Engagement Report Writing Data Management

Research Assistant / Field Monitor

Research and Advocacy for Gender Justice

Oct 2021 - Dec 2023 (2 years 2 months)

Supported civil documentation campaigns and psychosocial support efforts, facilitating issuance of 5,000+ documents in partnership with UN agencies and counseling 1,000+ vulnerable individuals while conducting data collection and reporting.

Data Collection UN Partnership Coordination Report Writing Protection Referral Stakeholder Engagement

Data Entry Clerk

UNHCR / INTERSOS

Jan 2021 - Dec 2021 (11 months)

Processed and digitized data for 1,600+ refugee returnees, verifying and correcting records to ensure database accuracy and support reintegration documentation efforts.

Data Entry Data Verification Database Management Record Digitization Attention To Detail Microsoft Excel

Social Worker

Regional Hospital Buea

Jan 2018 - Dec 2020 (2 years 11 months)

Provided psychosocial counseling and case management for patients, assisted with disability and welfare cards, and conducted home visits to improve access to social services for vulnerable groups.

Case Management Home Visits Patient Advocacy Record keeping