Clairejones Chigamba
@clairejoneschigamba
I resolve IT support incidents, manage access, and reduce downtime across healthcare and security environments.
IndiaWhat I'm looking for
At Corporate 24 Medical Hospital, I provided first-line IT support to 50+ end users, resolving hardware, software, and network issues and contributing to a 40% reduction in system downtime. I also managed Active Directory accounts, permissions, onboarding, offboarding, and SLA-based incident escalation for clinical and administrative teams.
I'm pursuing an M.Sc. in Information Technology focused on cybersecurity, network security, databases, and cloud computing. Through my cybersecurity internship at Inlighnx Private Limited, I built Python diagnostic tools and documented network and system issues for engineering and non-technical stakeholders.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Corporate 24 Medical Hospital
Jan 2023 - Dec 2023 (11 months)
Provided first-line technical support and helpdesk assistance to 50+ end users, resolving hardware, software, and network issues via ticketing system, contributing to a 40% reduction in system downtime. Administered Active Directory user accounts, permissions, and access controls, supporting onboarding/offboarding and compliance-ready audit trails.
Education
Degrees, certifications, and relevant coursework
Noida International University
Master of Science, Information Technology
2025 -
Pursuing a Master of Science in Information Technology with a focus on cybersecurity, network security, advanced database systems, cloud computing, and research methods.
Availability
Location
IndiaAuthorized to work in
Job categories
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