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Namit Gautam

@namitgautam

First Line Technician at InVentry Support Team who troubleshot DataSync and MIS integration issues for InVentry users.

At InVentry Support Team, I provided first-line technical support to InVentry users and systems, handling tickets and urgent system-down incidents under a 4-hour SLA. I troubleshot login and access problems, connectivity failures, and cloud upgrade issues.

I also investigated DataSync and MIS integration problems, including write-back failures affecting student marks. I used Datadog to review logs and system events, Zendesk to manage tickets, and SQL for basic database checks.

Experience

Work history, roles, and key accomplishments

IT

First Line Technician

InVentry Support Team

Jun 2025 - Jul 2026 (1 year 1 month)

Provided first-line technical support to InVentry users, managing 20-30 tickets daily and resolving 12-15 per day. Handled urgent system-down incidents under a 4-hour SLA, performed troubleshooting, and escalated complex issues.

Zendesk TeamViewer Datadog SQL Windows Troubleshooting CMD PowerShell System Diagnostics Incident Triage SLA Management Remote Support Data Synchronization MIS Integration Network Troubleshooting

Education

Degrees, certifications, and relevant coursework

SD

School of Open Learning, University of Delhi

B.A. Programme, Political Science

2024 -

Pursuing a B.A. Programme in Political Science, expected to complete in 2028.

DS

Daisy Dales Senior Secondary School

Class XII (CBSE), General Studies

Completed Class XII under the CBSE board in 2023.

DS

Daisy Dales Senior Secondary School

Class X (CBSE), General Studies

Completed Class X under the CBSE board in 2021.

Tech stack

Software and tools used professionally

Zendesk

PowerShell

Windows 10

Datadog

TeamViewer

Arbor

SQL

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Social media

Job categories

Technical Support IT Support Specialist Service Desk Analyst

Skills

Technical Support Incident Troubleshooting Ticket Management SLA Management Windows Troubleshooting Application Support MIS Integration Data Synchronization Write Back Troubleshooting SQL Basic Programming Network Troubleshooting DNS Resolution Troubleshooting System Diagnostics Remote Support

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