Yash Adhvaryu

I am an IT professional with over 3 years of experience specializing in IT support, system administration, and information security compliance. My journey has equipped me with a robust skill set in managing Windows environments, user access controls, and network security, particularly in SaaS and client-server platforms. I pride myself on my ability to communicate effectively with clients, especially in the U.S., providing real-time troubleshooting and technical assistance across various time zones.

During my tenure as a Software Specialist at eClinicalWorks, I successfully delivered technical support for healthcare platforms, managing over 1,000 support tickets with a 95% SLA compliance rate. My proactive approach led to the creation of internal documentation that significantly reduced issue resolution time, enhancing team efficiency. Additionally, my internships in cybersecurity have provided me with a solid foundation in risk assessments and security testing, further solidifying my commitment to maintaining compliance with information security standards.