Open to opportunities

Claire Harrington

@claireharrington

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Customer-focused program management leader driving business growth through strategy.

United States

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What I'm looking for

I am looking for opportunities that foster innovation, collaboration, and growth.

I am a customer-focused program management leader with a proven track record of optimizing digital initiatives and driving business growth through strategic planning and data-driven execution. My experience spans across various roles where I have successfully built and scaled PMO functions, introduced innovative solutions, and enhanced project delivery efficiency.

At Grammarly, I led the development of standardized processes and methodologies that significantly improved the quality and speed of website initiatives. I leveraged Generative AI to optimize workflows and enhance content production, while also training cross-departmental teams to self-serve content updates, boosting overall employee satisfaction. My commitment to quality assurance and effective communication has consistently resulted in improved outcomes and streamlined operations.

Previously, as Senior Director of eCommerce Operations at Cendyn, I implemented project management tools that enhanced delivery speed and quality across cross-functional teams. My leadership in managing large-scale projects and fostering a culture of efficiency has been instrumental in achieving significant budgetary and operational goals. I thrive in dynamic environments where I can leverage my skills to drive innovation and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Senior Program Manager, Website

Current

Grammarly

Sep 2021 - Present (3 years 8 months)

Built and scaled the PMO function, standardizing processes and introducing a ticketing system that significantly reduced website update turnaround times. Leveraged Generative AI to optimize workflows, scale content production, and enhance Product Requirements Documents, while also directing the migration of key marketing web pages to a new CMS.

Program Management PMO Generative AI Content Management Systems Web Development Quality Assurance

Senior Director, eCommerce Operations

Cendyn

Dec 2020 - Present (4 years 5 months)

Implemented ClickUp across various cross-functional teams, improving delivery speed and quality by 30%. Established a third-party offshore development vendor by simplifying documentation and setting up utilization dashboards, ensuring a smooth transition. Reduced cycle times across digital departments by implementing a facilitator role, resulting in a 2-3 day turnaround.

Project Management ClickUp Vendor Management Process Improvement Team Leadership Stakeholder Management

Associate Director, Production Management

Cendyn

May 2019 - Present (6 years)

Oversaw 60 concurrent large-scale projects and product releases with a total budget of $4.2 million across the portfolio. Fostered a culture of delivery efficiency and excellence through direct reports and cross-functional collaboration with development and design leads. Created and implemented high standards of communication and documentation, including status reports and scopes of work, to impro

Production Management Cross Functional Collaboration Process Improvement Documentation Team Leadership Budget Management

Education

Degrees, certifications, and relevant coursework

George Washington University

Unknown, Unknown

Details about the specific field of study and degree obtained are not provided in the given text. The education was completed at George Washington University in 2010.