Cindy Prifti

At Dalerio Consulting, I lead project and customer support operations by building SOP libraries, managing remote teams, tracking KPIs, and resolving operational bottlenecks so leadership can focus on business development.

I've created repeatable workflows for client onboarding, team escalations, KYC checks, and service delivery. I run daily check-ins, coach team members against performance targets, organize audit-ready documentation, and use Slack, Notion, Trello, Asana, and Google Workspace to keep concurrent work visible and on track.

As a Participant Recruitment Partner at Wynter, I manage recruitment operations across multiple research projects, maintain a database of 500+ participant records, and test outreach approaches to improve engagement and conversion.

My experience also includes administrative data operations at Iziwork and customer-facing roles at Vodafone and Barrister Inc. I bring a process-first approach to data accuracy, compliance, customer experience, onboarding, reporting, and cross-functional coordination.