At EPCOR, I support water metering customers and operational work, responding to inquiries and resolving issues through phone and email. I also coordinate service notifications for initiatives including AMI deployment, leak detection, and meter retirement.
In my current customer care role, I analyze billing discrepancies and validate data using Command Center, Power BI, and BDEx. In my previous EPCOR role on the AMI Project, I generated and maintained data sets and project documentation.
I developed procedural training materials and documentation for co-op students at EPCOR, and contributed recommendations for process improvements. Earlier, as a Customer Care Representative, I used SAP to manage service notifications, customer interactions, and meter data.
My experience also includes digital marketing and event coordination with Massey University & Research VIP and Etched In Marketing, as well as reception work at Go Kia South. I hold a Bachelor of Arts in Tourism and Sport Recreation from the University of Alberta.
Ireland