Chukwuemeka Maduako
@chukwuemekamaduako1
I support customers remotely, resolving technical issues and managing CRM workflows across high-volume service channels.
NigeriaWhat I'm looking for
I support 300+ clients at SixthKey Sound through remote customer and technical support, guiding non-technical users through software, Windows, connectivity, audio, and device issues.
As an Independent Travel Manager at ASAP Tickets, I handle approximately 40–60 customer contacts daily, match solutions to customer needs, and maintain accurate CRM records, notes, follow-ups, and interaction history.
I'm experienced with Zendesk ticket workflows, email management, Google Workspace, Trello, remote sessions, and clear customer communication across phone, email, and remote support channels.
Experience
Work history, roles, and key accomplishments
Independent Travel Manager
ASAP Tickets
Jan 2026 - Present (9 months)
Handles approximately 40-60 customer contacts per day, maintaining professional communication and providing solutions based on individual needs. Manages customer information, lead status, notes, and follow-up activities using CRM systems.
Technical Support & Digital Operations
SixthKey Sound
Jan 2020 - Present (6 years 9 months)
Provides ongoing customer and technical support to 300+ clients through remote communication and support sessions. Diagnoses software, Windows, connectivity, audio, and device-related issues, guiding non-technical customers through solutions.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Certification, Networking
Earned Cisco Networking Academy certifications.
Sikkim Manipal University
BSc, Applied Information Technology
Completed a Bachelor of Science in Applied Information Technology.
Aptech
Advanced Diploma, Software Engineering
Completed an Advanced Diploma in Software Engineering.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Skills
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