Udechukwu Chukwuemeka Frank

I’m a dedicated, results-driven Customer Support Specialist with over 2 years of experience delivering exceptional service in high-volume, remote environments. I manage inbound and outbound calls, resolve issues on first contact, and build gamer trust through clear, personalized text and voice support.

I work confidently in Zendesk and Slack, documenting client interactions with complete accuracy and using escalation policies to deliver fast, accurate solutions and high satisfaction. I also collaborate with internal and technical teams to resolve escalated cases, improving retention and customer experience.

Alongside support, I’ve delivered strong travel sales—closing 100+ weekly bookings by crafting tailored itineraries, handling objections with empathy and urgency, and upselling complementary bundles. I’m committed to problem-solving, tone mastery, and exceeding expectations for every player.