CUChukwuebuka Uwakwe
@chukwuebukauwakwe
IT Support Analyst skilled in problem-solving and technical support.
NigeriaWhat I'm looking for
I am an IT Support Analyst with a strong commitment to providing exceptional technical support and problem-solving skills. My experience spans across various roles, including my current position where I provide technical support for laptops, printers, and mobile devices. I excel in diagnosing and troubleshooting hardware and software issues, ensuring that end-users have a seamless experience with their IT equipment.
Throughout my career, I have demonstrated my ability to work efficiently under pressure and collaborate with diverse teams. My role involves managing Active Directory, Office 365, and cloud services, as well as documenting technical procedures to enhance our knowledge base. I am passionate about cybersecurity and strive to implement best practices in all my work.
With a Bachelor of Science in Computer Science and a Project Management Professional certification, I am eager to leverage my skills in a dynamic organization where I can contribute to IT solutions and support.
Experience
Work history, roles, and key accomplishments
IT Support Analyst
Pagatech Limited
Jan 2025 - Present (4 months)
Provided technical support for laptops, printers, and mobile devices, diagnosing and troubleshooting hardware and software issues. Assisted with network troubleshooting, including connectivity issues, and supported end-users with Windows and MacOS.
IT Analyst Intern
Pagatech Limited
Jan 2024 - Present (1 year 4 months)
Assisted in troubleshooting and resolving hardware/software issues, supporting the IT team in system analysis, testing, and implementation. Helped manage and update IT documentation, reports, and inventories.
Web Administrator
Exchangepoint Solutions Limited
Jan 2014 - Present (11 years 4 months)
Managed and maintained company websites and web applications, ensuring security, performance, and uptime. Performed regular website updates, backups, and troubleshooting.
Education
Degrees, certifications, and relevant coursework
Madonna University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science. The curriculum covered various aspects of computer science, preparing me for a career in IT support and analysis.
Bedrock College
WASSCE, General Studies
Obtained the West African Senior School Certificate Examination (WASSCE). This foundational education provided a strong academic background.
Availability
Location
NigeriaAuthorized to work in
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