Open to opportunities

Christopher Smith

@christophersmith1

Message

Dynamic professional with expertise in Account Management and Business Development.

Trinidad and Tobago

Message

What I'm looking for

I am looking for a role that offers opportunities for growth, a collaborative culture, and the chance to make a significant impact on client relationships and business success.

I am a dynamic and results-driven professional with an MBA and over five years of progressive experience in Account Management, Business Development, and Operations across various industries including construction, security, and retail. My expertise lies in managing strategic client accounts, resolving complex service issues, and driving business growth through data-informed decision-making.

Throughout my career, I have proven my ability to lead cross-functional teams and build strong B2B relationships that contribute to commercial success. I am committed to delivering value through strategic thinking, relationship-building, and service excellence. My recent role as a Sales Promoter at Cemex Trinidad Cement Limited has allowed me to manage a diverse portfolio of B2B accounts, ensuring seamless integration into digital platforms and aligning operational delivery with client objectives.

Experience

Work history, roles, and key accomplishments

Current

Sales Promoter

Current

Cemex Trinidad Cement Limited

Mar 2024 - Present (1 year 4 months)

Managed a diverse portfolio of B2B accounts, building strong, long-term relationships and serving as the primary point of contact for client concerns, order management, and service delivery coordination. Analyzed client feedback, purchasing trends, and survey data to identify retention risks and proactively propose value-added solutions.

Account Management Data Analysis Customer Relationship Management Sales Forecasting Customer Segmentation performance reporting Microsoft Office Suite

Operations Officer

Phil Paving & Construction Services Limited

Jan 2022 - Dec 2022 (11 months)

Coordinated day-to-day site operations to ensure timely project execution and client satisfaction. Oversaw daily site operations for multiple civil projects, ensuring timely delivery, budget adherence, and alignment with client expectations.

Project Coordination Invoicing

Service Delivery Manager

Guard and Response Services Limited

Jan 2020 - Dec 2021 (1 year 11 months)

Directed service delivery for strategic client accounts in the industrial and commercial sectors, ensuring contract performance and SLA compliance. Acted as primary client liaison, resolving escalations and adapting services to evolving client needs.

Service Delivery Management Root Cause Analysis Cross Functional Collaboration Account Expansion Contract Management SLA

Supervisor

Sunset Crest Service Station Limited

Jan 2017 - Dec 2019 (2 years 11 months)

Managed day-to-day retail operations, including staffing, customer service, cash reconciliation, and inventory control. Led a team of frontline staff and resolved escalated customer issues to preserve brand reputation and ensure service quality.

Retail Operations Customer Service Inventory Control Sales Reporting

Human Resource Assistant/Business Development Officer

Total Support Enterprises Inc.

Jan 2015 - Dec 2017 (2 years 11 months)

Supported new business development through market research, sales pitch development, and proposal writing. Assisted in managing the full recruitment cycle to scale operations for growing project demands.

Business Development Market Research Sales Pitching Proposal Writing Cross Functional Collaboration performance reporting

Sales Clerk

Carter and Company Limited

Jan 2011 - Dec 2012 (1 year 11 months)

Delivered frontline customer service. Entered sales data and customer data into company database.

Point Of Sale Operation Customer Service Inventory Management Point Of Sale Operations Data Entry Customer Support

Education

Degrees, certifications, and relevant coursework

The Arthur Lok Jack Global School of Business

Master of Business Administration, Business Administration

Grade: Merit

Completed a Master of Business Administration with Merit, focusing on advanced business strategies and management principles. Gained expertise in various aspects of business operations and leadership.

SBCS Global Learning Institute

Professional Certificate, Operations Management

Obtained a Professional Certificate in Operations Management, enhancing skills in coordinating day-to-day operations and ensuring efficient project execution. Focused on optimizing workflows and service delivery.

The University of the West Indies

B.Sc. Political Science with Sociology, Political Science with Sociology

Grade: Hons.

Earned a Bachelor of Science in Political Science with Sociology (Hons.), developing a strong foundation in social and political theories. Gained analytical skills applicable to various professional contexts.

Barbados Community College

Associate Degree, Economics and Law

Completed an Associate Degree in Economics and Law, providing a foundational understanding of economic principles and legal frameworks. Developed critical thinking and problem-solving abilities.

The St. Michael School

CSEC Qualifications, General Studies

Achieved CSEC Qualifications in multiple subjects including English, Mathematics, and Sciences. Developed a broad academic foundation and essential skills for further education.