Open to opportunities

Anesa Paladee

@anesapaladee

Message

Senior Customer Success and Business Development leader driving revenue growth.

Trinidad and Tobago

Message

What I'm looking for

I am seeking a senior leadership role where I can drive revenue and customer success, lead cross-functional teams, and shape product and go-to-market strategy in a collaborative, growth-focused company.

I am a results-driven Customer Success and Business Development professional with 14+ years of experience across telecommunications, IT, and business solutions. I have a strong IT background (B.Sc. Hons Computer Science) and a proven record of managing accounts, leading cross-functional teams, and delivering tailored solutions that increase revenue and customer satisfaction.

Throughout my career I’ve led product management and pre-sales activities, responded to RFQs/tenders, managed vendor relationships, and implemented sales and marketing strategies across multiple territories. I am certified in Value Selling and have hands-on experience with CRM and sales tools, cybersecurity products, and enterprise software, consistently driving measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Development Officer

Current

New Oder Security Services Co. Ltd.

Nov 2025 - Present (2 months)

Respond to tenders, RFQs and EOIs while monitoring command centre performance and ensuring field compliance through daily report reviews and site visits to maintain service standards.

& Compliance Reporting Vendor Management Customer Relations

Senior Executive Solution Sales

Amaranth Business Solutions Limited

Aug 2023 - Oct 2025 (2 years 2 months)

Sold and upsold software and cybersecurity solutions across T&T and the Caribbean, served as Product Manager for software portfolios, and managed post-sales support, supply chain and marketing initiatives to grow revenue.

Solution Sales Product Management Cybersecurity Vendor Relations Supply Chain Management Market Research

Business Sales Account Executive

Amplia Communications Limited

Dec 2013 - May 2023 (9 years 5 months)

Managed enterprise and consumer accounts, led quotations, RFQs and tender responses, coordinated installations and reconciled accounts while driving customer retention and reporting for telecom services.

Account Management CRM Credit Collections Vendor Management Forecasting Customer Support

Internet Helpdesk Representative

Telecommunication Services of Trinidad and Tobago

Jan 2013 - Dec 2013 (11 months)

Provided technical support and troubleshooting for Blink Broadband and Blink Entertainment, handling customer complaints and resolving service issues to maintain customer satisfaction.

Technical Support Troubleshooting Customer Service Ticketing Broadband Services Escalation Management

IT Support / Data Entry

Dundonald Holdings Limited

Jan 2011 - Dec 2012 (1 year 11 months)

Performed data entry, IT support, system maintenance and payroll assistance to support business operations and ensure accurate records.

Data Entry IT Support Maintenance Payroll Microsoft Office

Sales Clerk

Sports and Games Limited

Jan 2008 - Dec 2010 (2 years 11 months)

Managed inventory, handled customer complaints and executed sales transactions to support retail operations.

Retail Sales Inventory Management Customer Service Merchandising POS

Education

Degrees, certifications, and relevant coursework

School of Accounting and Management

Bachelor of Science (Hons) in Computer Science, Computer Science

2009 - 2012

Grade: Upper Second-Class Honors

Completed multiple computer science diplomas and a B.Sc. (Hons) in Computer Science (Upper Second-Class Honors) between 2009 and 2012.

St. Augustine Senior Secondary School

Secondary School Certificate (CXC), Secondary Education

2007 - 2009

Completed secondary education with CXC passes including English A & B, Mathematics, Principles of Business, Principles of Accounts, Social Studies, and Spanish.