@christophersapp
Product Owner at PrestoSports who deployed five AI workflows, cutting manual task time by 90%.
United StatesAt PrestoSports, I set product vision and managed prioritized backlogs for PrestoStream and PrestoMobile, aligning roadmaps with client and business needs. I translated stakeholder needs into user stories and acceptance criteria for development teams.
I designed and deployed five agentic AI workflows that cut manual task time by 90% and saved five hours weekly. I also handled implementation, onboarding, and operational support for a portfolio of 200+ streaming video clients.
Work history, roles, and key accomplishments
PrestoSports
Mar 2021 - Jan 2026 (4 years 10 months)
Led consistent bi-weekly sprint cycles over 5 years, setting product vision and managing prioritized backlogs for PrestoStream and PrestoMobile. Designed and deployed 5 agentic AI workflows, cutting manual task time by 90% and saving 5 hours weekly, while owning the full client lifecycle for 200+ streaming video clients.
PrestoSports
Apr 2019 - Mar 2021 (1 year 11 months)
Trained and managed a team of 4 Technical Support Specialists. Wrote new SOPs to reduce implementation time by 50% for new clients and handled escalations and communication with the Development Team during outages and updates.
Administered and implemented Microsoft Office365 and IMAP email systems for large organizations. Surpassed monthly sales targets by 15-20% for 18 consecutive months and supported the entire catalog of products including Domains, DNS, Hosting, WordPress, and SEO Tools.
Helped personal and business clients with maintaining and opening new accounts. Ranked #3 Banker in the Southwest region in Q1 2016 with 160% to goal and generated leads for larger business and wealth management specialists.
Degrees, certifications, and relevant coursework
AAS, Computer Technology
Earned an Associate of Applied Science in Computer Technology.
Professional Scrum Product Owner I, Scrum
Certified as a Professional Scrum Product Owner I.
CompTIA Security+, Security
Certified in CompTIA Security+.
Claude 101, AI Fluency, Claude Code in Action, AI
Completed courses in Claude 101, AI Fluency, and Claude Code in Action.
Software and tools used professionally
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