Christopher Ippolito

Led, coached, and developed the Customer Service team supporting 503B operations. Established performance goals, KPIs, and reporting frameworks that improved accountability by 50% and provided data-driven insights to senior leadership.

Directed the Customer Care team for the entire United States, managing 30+ employees and interdepartmental projects. Successfully migrated ticketing system from Zendesk to Zoho, improving user experience and communication.

Provided leadership to Customer Service/Experience operation centers in the US, managing annual sales exceeding $1 billion. Achieved a 40+ point increase in NPS over two years and implemented process improvements to optimize workflow efficiency.

Oversaw a team of 3-4 Customer Service professionals in the Manufacturing Department, managing annual sales of $18 million. Introduced metrics, KPIs, and Lean mentoring groups to improve team culture and performance.

Directed the US Consumer Order Management team, overseeing 10-15 employees and annual sales of $500 million. Led SAP migration projects and achieved a departmental revamp, reducing full-time staff by 44%.

Managed a team, overseeing daily operations and ensuring delivery of high-quality services.

Supervised the client response center, ensuring timely and effective resolution of client issues.

Managed customer service and inside sales operations, overseeing team performance and client relationships.

Supervised systems support team, providing technical assistance and ensuring system reliability.

Bachelor of Arts in General Studies with minors in Communications, English, and Classical Studies.

Completed Lean certification program.

Completed leadership program.

Completed professional team leader training.