Andrea Willman
@andreawillman
I lead customer care and sales teams to improve service and growth.
United StatesWhat I'm looking for
At Essendant, I lead 20+ customer care and outbound sales associates, driving KPI achievement, sales growth, employee engagement, and service excellence. I use financial, operational, and customer data to identify trends, mitigate risks, optimize performance, and support strategic decisions.
I’ve progressed through customer care, sales support, and team leadership roles at Essendant since 2000. I improve escalation resolution through root cause analysis, develop onboarding and training programs, support succession planning, and strengthened customer satisfaction by more than 15%.
Experience
Work history, roles, and key accomplishments
Manager Customer Care
Essendant
Jan 2018 - Present (8 years 7 months)
Led and developed a high-performing team of 20+ customer care and outbound sales associates, driving KPI achievement, sales growth, and service excellence. Improved customer satisfaction by over 15% through escalation and root cause analysis efforts.
Education
Degrees, certifications, and relevant coursework
Andrea hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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